Administrator

Job summary

We are looking to recruit a part time Clinical Administrator, (16 hrs per week, Monday to Friday - days to be agreed) to join our busy Adult Mental Health Community Team based at Parkside CMHRC in Middlesbrough. However, you must flexible and able to travel to and from other TEWV sites to provide support as required.

This is a fantastic opportunity to join a friendly and supportive service. This is a very busy and dynamic work environment and as a Clinical Administrator you will also have multiple responsibilities. Previous Reception / Clerical experience and customer service is essential.

This is a very busy and dynamic work environment, you will also have multiple responsibilities of inputting referrals, send text appointments and reminders, sending discharge and appointment letters, liaising with partner services and supporting in the busy reception team when needed.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Our ideal candidate will need excellent customer care skills and experience in an admin/clerical role. Have the ability to deal with people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Alongside this you will also be required to provide receptionist support when required, therefore previous receptionist or customer service experience is required.

You will have multiple responsibilities including data input, sending letters and text reminders, greeting service users on arrival, managing phone calls, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.

• Candidates should have experience of Microsoft Office software packages.
• BTEC Diploma/Leve 2 qualification ins a relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business Administration
• Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale.

About us

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each others' contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.