Job summary
We are looking to recruit an Administrator/Receptionist to join our busy Adult Mental Health Reception Team based at Brook House in Stockton. However, you must flexible and able to travel to and from other TEWV sites to provide support as required.
This is a fantastic opportunity to join a friendly and supportive service. This is a very busy and dynamic work environment and as a Receptionist you will also have multiple responsibilities. Previous Reception / Clerical experience and customer service is essential.
This is a very busy and dynamic work environment, you will also have multiple responsibilities including greeting service users on arrival, managing phone calls, dealing with people who may be upset and distressed, managing records, building and ordering responsibilities, as well as utilising electronic systems and supporting the front of house services. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
Main duties of the job
Greeting service users, families and carers on arrival at reception and directing to appropriate waiting area/member of staff.
Dealing with telephone enquiries from service users, families and carers and forwarding to the appropriate member of staff or taking messages accurately and communication these in an appropriate and timely manner.
Act at all times in the best interest of patients and service users recognising the potential vulnerability of all service users and acting in accordance with trust procedures for safeguarding.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience working in an administrative role in an office environment
Desirable
- Experience working in an administrative role for a clinical team
Knowledge and Skills
Essential
- Understanding of confidentiality and the associated legal and policy requirements
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook
- Demonstrates good customer service skills when dealing with potentially distressing situations
- Demonstrates good organisational and time management skills including ability to prioritise effectively
- Can perform effectively whilst dealing with interruptions
Desirable
- Copy type accurately at a minimum speed of 35wpm.
Personal Attributes
Essential
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience working in an administrative role in an office environment
Desirable
- Experience working in an administrative role for a clinical team
Knowledge and Skills
Essential
- Understanding of confidentiality and the associated legal and policy requirements
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook
- Demonstrates good customer service skills when dealing with potentially distressing situations
- Demonstrates good organisational and time management skills including ability to prioritise effectively
- Can perform effectively whilst dealing with interruptions
Desirable
- Copy type accurately at a minimum speed of 35wpm.
Personal Attributes
Essential
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
