Job summary
An opportunity has arisen for us to recruit a full-time Temporary Staffing Service Co-ordinator to join our Temporary Staffing Service on a permanent basis The successful applicant will provide a responsive and flexible staffing service to the Trust, ensuring staffing levels and skill mix are maintained in all departments and an excellent level of service is provided to staff and others.
The successful applicant will need to have a flexible approach to work and be able to demonstrate good team working and excellent customer service skills. The service is open from 8am to 5pm Monday - Friday (excluding bank holidays).
Applicants must be computer literate due to the number of systems simultaneously operated, have experience of data entry and extraction for reporting purposes, be able to deal with high volumes of calls and have excellent organisational skills to enable working to tight deadlines. Strong communication skills and a background in customer service is essential. Previous experience in an agency background and or temporary staffing would be advantageous. The successful applicant will gain a vast amount of experience in HR functions and systems as well as knowledge of multiple services around the Trust.
Main duties of the job
To assist in the operation and delivery of a fully centralised, high quality service to staff and potential recruits, demonstrating the organisation's commitment to Improving Working Lives, flexibility and staff development.
To promote at all times a positive image of people with mental health conditions and learning disabilities.
To promote at all times a positive image of the Temporary Staffing Service and the wider Trust.
To undertake and co-ordinate administration processes in relation to the recruitment of Temporary Staff
To provide and deliver training and guidance to Temporary Staff in relation to Information systems
Administrative Responsibilities
Ensure that staff and others using the Temporary Staffing Service receive an excellent level of service. Act as a point of reference and support for answering queries or dealing with calls to or from staff or other bodies. To ensure staffing levels and skill mix are used to full effect in the delivery of services.
About us
The Temporary staffing services provide a responsive flexible staffing service to the Trust, ensuring adequate staffing levels and skill mix are maintained in all services and departments, so as to promote the quality of service and avoid unnecessary expenditure on agency staff costs and overtime.
The Team currently provide temporary staffing provisions to all areas of inpatient services within the Trust and provide support Adult Mental health, Learning Disabilities, Mental Health Services for Older people and Children's services.
Job description
Job responsibilities
Summary:
- To assist in the operation and delivery of a fully centralised,high quality service to staff and potential recruits, demonstrating the organisations commitment to Improving Working Lives, flexibility and staff development.
- To promote at all times a positive image of people with mental health conditions and learning disabilities.
- To promote at all times a positive image of the Temporary Staffing Service and the wider Trust.
- To undertake and co-ordinate administration processes in relation to the recruitment of Temporary Staff
- To provide and deliver training and guidance to Temporary Staff in relation to Information systems
Administrative Responsibilities
- Ensure that staff and others using the Temporary Staffing Service receive an excellent level of service. Act as a point of reference and support for answering queries or dealing with calls to or from staff or other bodies. To ensure staffing levels and skill mix are used to full effect in the delivery of services.
- Enter all Service specific Inductions onto the Bank Staff system and ESR within time limits to achieve standards and produce reports.
- Diary management, typing of reports, photocopying documents, minute meetings, preparation of presentations and other general administration support and functions for the Temporary Staffing
Responsibility for Information & Information systems
- Assists in the resolution of system related issues by investigating and identifying errors.
- Ensures all standard operating process specific to the Temporary Staffing Service/Bank System are fully documented and adhered to
-
Ensures a good understanding of the clinical and corporate services and structures to better meet their staffing needs.
-
Manage the daily processing of information, ensuring that all information is processed accurately and timely using ESR (Employee Staff Record) system.
- Will produce standard and ad hoc reports as and when required within agreed timescales whilst using knowledge of extracting and analysing information from the ESR (Employee Staff Record) system and the Bank Staff system using Excel spreadsheets. Includes training attendance reports, staff in post lists, shift fill rates, training compliance, and cross matching system reports for data quality and accuracy purposes
-
To ensure that data is processed and maintained in such a way that it meets Information Governance requirements
- Processes, records and maintains service support documentation including training materials and user guides
Responsibility for Planning/Organising
- Plans and prioritises own workload and makes adjustments as appropriate according to department workload.
- Plans work activities and monitors progress to ensure delivery of key work objectives. This may include planning activities to be undertaken by others which may result in the need to change timescales to accommodate differing priorities and workloads.
Service Development, Project Management
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Additional contact details
Rebecca Norton Assistant Temporary Staffing Manager (rebecca.norton10@nhs.net) on 0800 046 1635.
Job description
Job responsibilities
Summary:
- To assist in the operation and delivery of a fully centralised,high quality service to staff and potential recruits, demonstrating the organisations commitment to Improving Working Lives, flexibility and staff development.
- To promote at all times a positive image of people with mental health conditions and learning disabilities.
- To promote at all times a positive image of the Temporary Staffing Service and the wider Trust.
- To undertake and co-ordinate administration processes in relation to the recruitment of Temporary Staff
- To provide and deliver training and guidance to Temporary Staff in relation to Information systems
Administrative Responsibilities
- Ensure that staff and others using the Temporary Staffing Service receive an excellent level of service. Act as a point of reference and support for answering queries or dealing with calls to or from staff or other bodies. To ensure staffing levels and skill mix are used to full effect in the delivery of services.
- Enter all Service specific Inductions onto the Bank Staff system and ESR within time limits to achieve standards and produce reports.
- Diary management, typing of reports, photocopying documents, minute meetings, preparation of presentations and other general administration support and functions for the Temporary Staffing
Responsibility for Information & Information systems
- Assists in the resolution of system related issues by investigating and identifying errors.
- Ensures all standard operating process specific to the Temporary Staffing Service/Bank System are fully documented and adhered to
-
Ensures a good understanding of the clinical and corporate services and structures to better meet their staffing needs.
-
Manage the daily processing of information, ensuring that all information is processed accurately and timely using ESR (Employee Staff Record) system.
- Will produce standard and ad hoc reports as and when required within agreed timescales whilst using knowledge of extracting and analysing information from the ESR (Employee Staff Record) system and the Bank Staff system using Excel spreadsheets. Includes training attendance reports, staff in post lists, shift fill rates, training compliance, and cross matching system reports for data quality and accuracy purposes
-
To ensure that data is processed and maintained in such a way that it meets Information Governance requirements
- Processes, records and maintains service support documentation including training materials and user guides
Responsibility for Planning/Organising
- Plans and prioritises own workload and makes adjustments as appropriate according to department workload.
- Plans work activities and monitors progress to ensure delivery of key work objectives. This may include planning activities to be undertaken by others which may result in the need to change timescales to accommodate differing priorities and workloads.
Service Development, Project Management
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Additional contact details
Rebecca Norton Assistant Temporary Staffing Manager (rebecca.norton10@nhs.net) on 0800 046 1635.
Person Specification
Qualifications
Essential
- Educated to ECDL level or equivalent or willing to undertake qualification within agreed timescale.
- NVQ level 3 in Business Administration or willingness to work towards within agreed timescales
- Good general education, Literacy and numeracy skills.
Knowledge
Essential
- Two years administration/clerical experience
- Experience of working within the NHS
- Demonstrable experience of data management and use of electronic information systems.
- Customer Service experience
Desirable
- Previous experience of co-ordinating a bank system
Skills
Essential
- IT skills including data entry and analysis
- Excellent organisational skills
- Ability to make timely decisions
- Ability to teach and train others using a variety of multi media materials
- Well developed skills in the ability to communicate effectively with all staff groups within and external to the organisation.
Desirable
- Understanding of lean methodologies
Person Specification
Qualifications
Essential
- Educated to ECDL level or equivalent or willing to undertake qualification within agreed timescale.
- NVQ level 3 in Business Administration or willingness to work towards within agreed timescales
- Good general education, Literacy and numeracy skills.
Knowledge
Essential
- Two years administration/clerical experience
- Experience of working within the NHS
- Demonstrable experience of data management and use of electronic information systems.
- Customer Service experience
Desirable
- Previous experience of co-ordinating a bank system
Skills
Essential
- IT skills including data entry and analysis
- Excellent organisational skills
- Ability to make timely decisions
- Ability to teach and train others using a variety of multi media materials
- Well developed skills in the ability to communicate effectively with all staff groups within and external to the organisation.
Desirable
- Understanding of lean methodologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
