Community Mental Health Hub Manager

Job description

Job responsibilities

To manage and provide inspirational leadership to all the staff within the Hub. This will include expertise in practice support, change management and communication to a variety of stakeholders.

To work collaboratively as a multiagency leadership team, to continually improve the effectiveness of the service and to co-produce outcomes for this.

To ensure that all staff understand the importance of evaluation, research and audits and embed processes into everyday practice. To inspire all team members to facilitate a service that is customer focussed and puts the assets of the customer at the heart of the service provided.

To further develop the daytime practice model alongside defining the out of hours provision to align with the core principles of the model. This will involve complex system change and advance integration with other organisations and services.

Oversight of further developing and testing practice and systems to manage the high demand and need for the service, ensuring that everyone receives the right offer at the right time. This will need considerable skill to understand the assets of the staff and community resources, developing links when needed, to ensure that the customers who require support receive this in a timely manner and all staff understand the risk and statutory requirements of working in an integrated health and social care service.

To support staff to promote personalised support utilising non-traditional, innovative methods of support and intervention. To work flexibly around peoples needs and commit to prevent further disruption to their lives.

To be responsible for the development of Hub staff utilising supervision, appraisal, solution focussed leadership and coaching. To consider other methods of developing staff and their practice that come from a range of organisations, services and employees to ensure we are maximising their assets to sustain the service.

To ensure the team delivers great practice for all the customers, this will require monitoring and development of new structures to feedback to stakeholders. You will be responsible for ensuring a high level of skilled practice and ensure staff have an awareness of social, political, legal and professional guidelines to maintain safe practice.

To manage complaints, investigations and incidents using a professional, common-sense approach. To ensure that concerns are addressed immediately, and recommendations are considered, communicated to stakeholders and are implemented. To encourage an environment where people learn from our successes as well as complaints and incidents and that the development of the service and improving the customer experience is central to everything we do.

Person Specification

Qualifications

Essential

• Current professional registration with appropriate body in healthcare or social work or relevant professional clinical qualification (ie PWP/CWP in IAPT/Getting Help services)
• Be Educated to Master's level in leadership or a subject area relevant to the area of practice OR Have equivalent clinical experience to that of masters level such as working as a band 6 (or above) in relevant clinical area with significant experience - which also includes significant experience of managing people (see below under experience), together with evidence of CPD
• Be trained in Clinical Supervision and Providing Clinical Supervision
• Be a Recognised Practice Assessor/Practice Supervisor

Experience

Essential

• Significant experience of managing people
• Significant experience of working with patients with complex needs in the specialist field
• Significant experience working with patients who display risk behaviours
• Working collaboratively with others (external partners, staff service users and their families/carers)
• Evidence of delivering supervision
• Working knowledge of the legal framework and statutory obligations under the Mental Health Act, Mental Capacity Act and other relevant legislation
• Detailed understanding of Safeguarding and its application in practice
• Risk assessment and management and its application in practice. Working knowledge of clinical medicines management
• Developing, maintaining and auditing standards of practice
• Evidence of training in Quality Improvement methodology or coaching, and/or using.
• Inter-agency and partnership working

Knowledge

Essential

• Understanding of psychological models of care and treatment (depending on specialist area)
• Knowledge of current issues relating to health needs of patients in the field of practice, regionally and nationally
• Research methodology
• The Trust's Quality Improvement system (QIS) - or completion of training within agreed timescale Governance and its application in practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Acomb Garth

Oak Rise

York

YO24 4LJ

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)