Job summary
An exciting opportunity has arisen for a Performance Lead (Integrated Performance Approach) to join our Corporate Performance Team. Working within a cross-directorate team, you will support the development and implementation of reporting systems that support the continuous development and improvement of a robust corporate performance management framework for the Trust, consistent with Our Journey To Change and enabling regulatory and contractual priorities to be met.
Your will work with key stakeholders from a variety of clinical and corporate disciplines to gain an understanding of processes, translating that into high quality, accurate and clear technical specifications (i.e. Key Performance Indicator Proformas) that support our Integrated Performance Approach, ensuring that the Trust's suite of Performance Dashboards represent an accurate reflection of performance.
You will support the scoping of changes to performance measures and the consolidation of existing reporting to ensure the scope and logic of each report is clearly defined, understood and communicated. You will support our provision of a high-quality, effective customer-focused service that meets the needs of services and is delivered in accordance with national guidance, Trust strategy, statutory legislation and current best practice.
You will be expected to effectively and openly engage and exchange information with colleagues to promote joined up working and sharing of best practice across the Trust.
Main duties of the job
You will support the development and implementation of a performance management framework aligned to Our Journey To Change. You will support services to design and manage a range of performance systems, including developing dashboards and KPIs as part of our Integrated Performance Approach.
You will support the development and delivery of a suite of performance dashboards, working with clinical and corporate colleagues to confirm the construction of KPIs. You will work with stakeholders to elicit, define and document KPI requirements, analysing and documenting business processes and identifying alternative approaches where required. You will plan and manage the development of proformas to ensure delivery to timescale.
You will communicate effectively, working with customers to understand requirements, ensuring that any broader implications are considered. You will support the provision of quality performance management advice and support staff toaccess, interpret and use performance information, including the provision of training to increase knowledge and awareness.
You will work flexibly across the department, providing support and assistance to ensure provision of a seamless service consistent with the performance management framework and the principles of continuous improvement.
About us
We are a small team of highly skilled, professional and experienced colleagues who put our patients, staff and partners at the heart of everything we do.
We work closely with our clinical, corporate and partner colleagues, listening to what matters to patients and staff, working in partnership to improve the services the Trust provides. We are fully engaged with the services we support and are passionate about learning from experience, sharing best practice and driving forward improvements that support the care we provided to our patients.
We celebrate and recognise achievement, are ambitious and want to continuously improve as a team and we want someone who shares that sense of ambition and energy to deliver change.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role
Knowledge
Essential
- Experience in a performance management role
- Experience of performance management frameworks and processes in a large complex organisation
Knowledge, Skills & Experience
Essential
- Experience with Microsoft applications
- Experience of IT technologies
- Experience of gathering requirements
- Experience in developing Key Performance Indicator proformas
- Translation of technical specification to clinical processes and how these align
- Able to grasp high level concepts easily and relate them to operational detail
- Experience of influencing people who were not directly line managed to take action
- Highly developed analytical skills to analyse a range of complex performance issues and results which require interpretation and comparison
- Excellent IT skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets
- Excellent communication skills including the ability to present performance information both verbally and in writing
- Good organisational skills with the ability to prioritise and meet deadlines
- Ability to understand operational issues quickly and gain credibility with the people who will have to implement or use the products being produced by the project
- Understands clinical services and their interactions with data
- Specialist knowledge of performance management frameworks, processes and improvement tools
Desirable
- Previous NHS experience
- Experience of developing performance management systems
- Knowledge of the NHS performance agenda
- Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission and Monitor
- Awareness of the environment in which a Foundation Trust operates
- Understanding of statistical concepts
- Coaching skills
- Chairing skills
Personal Attributes
Essential
- Ability to work either in a team or under ones own initiative
- Strong interpersonal skills with an ability to maintain good relationships
- Motivation and enthusiasm for the role
- Reliable and Flexible
- Able to work within and model the Trust's values / behaviours and compact
- Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times
- Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust
- Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities
- Able to work independently with minimal direction and supervision, within a set framework / boundaries
Desirable
- Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail
- Evidence of commitment to self-development
Other Requirements
Essential
- Mentally able to regularly concentrate for prolonged periods of time including physically able to work most of the day at a computer workstation.
- Ability to travel independently in accordance with Trust policies and service need (this is likely to involve travel to sites across the whole area served by TEWV, but other destinations may also be necessary)
Desirable
Person Specification
Qualifications
Essential
- Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role
Knowledge
Essential
- Experience in a performance management role
- Experience of performance management frameworks and processes in a large complex organisation
Knowledge, Skills & Experience
Essential
- Experience with Microsoft applications
- Experience of IT technologies
- Experience of gathering requirements
- Experience in developing Key Performance Indicator proformas
- Translation of technical specification to clinical processes and how these align
- Able to grasp high level concepts easily and relate them to operational detail
- Experience of influencing people who were not directly line managed to take action
- Highly developed analytical skills to analyse a range of complex performance issues and results which require interpretation and comparison
- Excellent IT skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets
- Excellent communication skills including the ability to present performance information both verbally and in writing
- Good organisational skills with the ability to prioritise and meet deadlines
- Ability to understand operational issues quickly and gain credibility with the people who will have to implement or use the products being produced by the project
- Understands clinical services and their interactions with data
- Specialist knowledge of performance management frameworks, processes and improvement tools
Desirable
- Previous NHS experience
- Experience of developing performance management systems
- Knowledge of the NHS performance agenda
- Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission and Monitor
- Awareness of the environment in which a Foundation Trust operates
- Understanding of statistical concepts
- Coaching skills
- Chairing skills
Personal Attributes
Essential
- Ability to work either in a team or under ones own initiative
- Strong interpersonal skills with an ability to maintain good relationships
- Motivation and enthusiasm for the role
- Reliable and Flexible
- Able to work within and model the Trust's values / behaviours and compact
- Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times
- Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust
- Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities
- Able to work independently with minimal direction and supervision, within a set framework / boundaries
Desirable
- Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail
- Evidence of commitment to self-development
Other Requirements
Essential
- Mentally able to regularly concentrate for prolonged periods of time including physically able to work most of the day at a computer workstation.
- Ability to travel independently in accordance with Trust policies and service need (this is likely to involve travel to sites across the whole area served by TEWV, but other destinations may also be necessary)
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
