Job summary
We are looking for a skilled and enthusiastic IT professional to join our End User Computing Team. We are increasing our resources to support the transition of over 9000 trust devices to Windows 11
The role will provide proactive management of all aspects the end user computing, including PC's, Laptops, Tablets, Mobile phones, Software management and patching., with a primary focus on the transition to Windows 11.
Excellent communication skills and a customer focus are also key attributes that the successful candidate must be able to demonstrate due to the constant interaction and support required in supporting colleagues through this process.
This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Main duties of the job
The Trust is predominantly Microsoft based, so the successful candidate will need to have experience of operating and managing Microsoft based software. The successful candidate needs to have Good demonstrable and technical skills including but not exclusive to one or more of the following Application management skills:
- End user computing devices management
- End user computing peripherals management
- Mobile Device Management and smart phone management
- Multifunctional Devices and software management
- SCCM Software Packages
- Desktop and Application Patching
- Asset management
- License management
- Patch Management
- Creating and Managing Computer Images
- Knowledge and understanding of software licensing
- Microsoft Operating Systems, minimum of Windows 10
- Active Directory
- Anti-virus software configuration and support
- Good, practical understanding of technical change control processes, upgrade
- VDI Desktop patching and upgrading
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
As one of the EUC officers for the Trust, you are face to face with our colleagues from all aspects of the Trust. The EUC officers would with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite.
The candidate would need to be able to travel from one site to another to support the transition to Windows 11 and as a result, hybrid / home working will not be possible for these roles.
Experience working with third parties is important as we have different parties providing different services.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
As one of the EUC officers for the Trust, you are face to face with our colleagues from all aspects of the Trust. The EUC officers would with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite.
The candidate would need to be able to travel from one site to another to support the transition to Windows 11 and as a result, hybrid / home working will not be possible for these roles.
Experience working with third parties is important as we have different parties providing different services.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support
- Achieve End User Computing related certification within an agreed time
Desirable
- Information Technology Infrastructure Library (ITIL) 4 Foundation
- Post graduate qualification in a relevant subject
- Microsoft qualifications such as MD-102 or MS900
Skills
Essential
- Highly developed computer literacy and advanced keyboard skills
- Good organisation and planning skills
- Technical skills in one or more of the following areas: Application management
- End user computing devices management
- End user computing peripherals management
- Mobile Device Management and smart phone management
- Multifunctional Devices and software management
- SCCM/MECM Software Packages
- Desktop and Application Patching
- Care Cert management and security patching
- Asset management
- License management
- Patch Management
- Creating and Managing Computer Images
- Microsoft Operating Systems, minimum of Windows 10
- Active Directory
- Anti-virus software configuration and support
- Ability to explain complex technical designs/systems to non-technical staff
- Excellent numeracy, analytical and problem solving skills
Experience
Essential
- Recent hands on, IT technical experience of industry standard technologies and working with enterprise size technology solutions
- Experience of working in a customer led service
- Experience of working with third party suppliers
- Experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents.
- Recent experience of working to structured change control processes - from raising to implementing.
Desirable
- Lean management methodologies
- Work experience in an NHS environment
Person Specification
Qualifications
Essential
- Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support
- Achieve End User Computing related certification within an agreed time
Desirable
- Information Technology Infrastructure Library (ITIL) 4 Foundation
- Post graduate qualification in a relevant subject
- Microsoft qualifications such as MD-102 or MS900
Skills
Essential
- Highly developed computer literacy and advanced keyboard skills
- Good organisation and planning skills
- Technical skills in one or more of the following areas: Application management
- End user computing devices management
- End user computing peripherals management
- Mobile Device Management and smart phone management
- Multifunctional Devices and software management
- SCCM/MECM Software Packages
- Desktop and Application Patching
- Care Cert management and security patching
- Asset management
- License management
- Patch Management
- Creating and Managing Computer Images
- Microsoft Operating Systems, minimum of Windows 10
- Active Directory
- Anti-virus software configuration and support
- Ability to explain complex technical designs/systems to non-technical staff
- Excellent numeracy, analytical and problem solving skills
Experience
Essential
- Recent hands on, IT technical experience of industry standard technologies and working with enterprise size technology solutions
- Experience of working in a customer led service
- Experience of working with third party suppliers
- Experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents.
- Recent experience of working to structured change control processes - from raising to implementing.
Desirable
- Lean management methodologies
- Work experience in an NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
