Job summary
Based within the Estates and Facilities Directorate and more specifically within Hotel Services the Hotel Services Support Supervisor role is an operational role responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, store men, couriers and post room staff.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
You should be highly motivated, reliable, and flexible.
Main duties of the job
An opportunity (fixed term - 12 months) has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Support Supervisor within the Trusts Hotel Services Team .
Hotel Services Support Supervisor are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food. As a Hotel Services Support Supervisor you will work as part of the Operational Services Team to provide a clean, safe, supportive environment in which patients can recuperate.
Experience of using IT software ie Microsoft Office .
Candidates must be able to demonstrate continued professional development and in addition to key skills a willingness to achieve Numeracy and Literacy level 2 within an agreed timescale. You should also possess a NVQ Level 3 or equivalent in a relevant subject (or willingness to achieve Level 3 within agreed timescale) and a Food Safety Certificate to level 2 with willingness to achieve Level 3 .
The post holder will be based at Lanchester Road Hospital in Durham and will be required to work shifts varying between the hours of 06:45am - 6.15pm inclusive of early/late, week-ends and bank holidays.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please see attached Job Description and Person Specification which outlines the main duties and responsibilities.
The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.
Job description
Job responsibilities
Please see attached Job Description and Person Specification which outlines the main duties and responsibilities.
The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in a relevant subject ( or willingness to achieve Level 3 within agreed timescale)
- Food Hygiene Certificate Level 2
- Willingness to achieve Food Hygiene Certificate Level 3 within agreed timescale
- Willingness to achieve Numeracy and Literacy level 2 within an agreed timescale
Experience
Essential
- Willingness to undertake supervision of staff.
- Experience of using IT software ie Microsoft Office.
Desirable
- Experience of working in a mental health environment.
Knowledge
Essential
- National Standards of Healthcare Cleanliness (within agreed timescale)
- Health & Safety and COSHH
- Knowledge of stock control
- Basic knowledge of HR procedures
- Good understanding of confidentiality
Desirable
- Patient Led Assessment of the Care Environment (PLACE)
- Knowledge of deep-cleaning procedures
Skills
Essential
- Effective verbal and written communication skills in a range of situations
- Ability to learn in order to supervise / coach a team on a day to day basis and work constructively with team members
- Able to prioritise and use initiative to problem solve effectively
- Attention to detail
- Rota planning
- Ability to learn to plan and deliver training to staff and assess competence
- Safe moving and handling and use of appropriate lifting equipment
- Safe, efficient and effective techniques, producing consistently high standards:
- Time management and ability to prioritise workload effectively
Personal Attributes
Essential
- Able to use initiative
- Able to work flexibly and co-operatively as part of a team
- Committed to continual quality and service improvement
- Self-awareness and committed to continual personal development
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in a relevant subject ( or willingness to achieve Level 3 within agreed timescale)
- Food Hygiene Certificate Level 2
- Willingness to achieve Food Hygiene Certificate Level 3 within agreed timescale
- Willingness to achieve Numeracy and Literacy level 2 within an agreed timescale
Experience
Essential
- Willingness to undertake supervision of staff.
- Experience of using IT software ie Microsoft Office.
Desirable
- Experience of working in a mental health environment.
Knowledge
Essential
- National Standards of Healthcare Cleanliness (within agreed timescale)
- Health & Safety and COSHH
- Knowledge of stock control
- Basic knowledge of HR procedures
- Good understanding of confidentiality
Desirable
- Patient Led Assessment of the Care Environment (PLACE)
- Knowledge of deep-cleaning procedures
Skills
Essential
- Effective verbal and written communication skills in a range of situations
- Ability to learn in order to supervise / coach a team on a day to day basis and work constructively with team members
- Able to prioritise and use initiative to problem solve effectively
- Attention to detail
- Rota planning
- Ability to learn to plan and deliver training to staff and assess competence
- Safe moving and handling and use of appropriate lifting equipment
- Safe, efficient and effective techniques, producing consistently high standards:
- Time management and ability to prioritise workload effectively
Personal Attributes
Essential
- Able to use initiative
- Able to work flexibly and co-operatively as part of a team
- Committed to continual quality and service improvement
- Self-awareness and committed to continual personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
