Job summary
We are looking to recruit a part time experienced Administrator - Receptionist to join our friendly front of-house team based at Princess Road Clinic in Malton. Princess Road Clinic is a mental health base providing care, support, and information to people in the Ryedale community. There is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners
Whilst having previous experience in a customer service role is essential, NHS or other health care experience is not essential. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
The post is 22.5 hours per week, Monday to Wednesday.
Main duties of the job
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, order stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.
About us
This position has a salary of £23,615 pro rata and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
NHS staff discounts in over 200 branded sites/stores.
A TEWV monthly staff prize draw
Car lease scheme
Access to Trust gyms
Option to purchase additional annual leave
Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Job description
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own two days a week. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: louise.stevely@nhs.net.
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Job description
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own two days a week. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: louise.stevely@nhs.net.
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
- Customer service experience
Desirable
- Experience of general office duties
Knowledge
Essential
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
- Understanding of confidentiality and how to maintain this.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
Desirable
- Knowledge of office systems and processes
Skills
Essential
- Can demonstrate attention to detail. Ability to prioritise workload and work on own initiative within procedures and with supervision
- Ability to word process documents and complete information accurately
- Ability to work as part of a team, sharing knowledge and training
- Able to communicate well, verbally and written (articulate meaningful, legible and appropriate to the audience).
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
- Customer service experience
Desirable
- Experience of general office duties
Knowledge
Essential
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
- Understanding of confidentiality and how to maintain this.
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
Desirable
- Knowledge of office systems and processes
Skills
Essential
- Can demonstrate attention to detail. Ability to prioritise workload and work on own initiative within procedures and with supervision
- Ability to word process documents and complete information accurately
- Ability to work as part of a team, sharing knowledge and training
- Able to communicate well, verbally and written (articulate meaningful, legible and appropriate to the audience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
