Job summary
An exciting and rewarding opportunity has arisen for a dynamic and enthusiastic Team Administratorto join Day services and work as part of Respite Day and Residential services ( RDR). Kilton View day services in Brotton is open Monday to Friday 9-5pm and provides person centred care to adults with complex Learning Disability and associate health problems. The successful candidate will be responsible for working in the reception area at Kilton view and will be the first person to meet and greet service users and carers. Excellent communication skills are required to enable the individual to communicate within the team, and to plan and co-ordinate activities to meet service need. The successful candidate well be able to navigate trust information systems and have a flexible approach to work. Other responsibilities include ordering of stock and supplies liaising with members of the MDT and parent and carers, Minute taking and attending huddles. Full training will be provided.
There will be a level of flexibility required depending on service/patient need.
Main duties of the job
As part of the administration team, to provide a comprehensive administrative support service to all members of the multi-disciplinary clinical team.
Depending on work area, may have day to day responsibility for the supervision of administrative assistants or receptionists within the team.
Will be the first point of contact for service users, carers and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.
To undertake or arrange cross cover support as required.
To interact compassionately with service users and carers at all times.
Service users have a range of mental health conditions and/or learning disabilities.
To promote at all times a positive image of people with mental health conditions and/or learning disabilities.
To promote at all times a positive image of the Service and the wider Trust.
Duties may vary depending on local working arrangements
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please refer to attached job description and person specification for further detailed information. Please ensure you meet the criteria before applying.
Job description
Job responsibilities
Please refer to attached job description and person specification for further detailed information. Please ensure you meet the criteria before applying.
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
