Job summary
This is an exciting opportunity for a band 3 Administrator to work as part of the ADHD and Psychoanalytic and Psychodynamic Psychotherapy services supporting the clinical team.
Your time will be split between the two teams, and will give you a excellent development opportunity to expand your learning within the service.
Main duties of the job
The hours are 37.5 and usual working hours would be 9-5 however there maybe some flexibility in that.
The role mainly includes day to day admin tasks such as organising meetings, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Main roles are attending any huddles required. Monitoring the team inbox. Making appointments, diary management and dictation using bighand.
Your duties will be split throughout the week, with 2 days based within thePsychoanalytic and Psychodynamic Psychotherapy Team at Wessex House and 3 days within the ADHD/Autism Team at Lancaster House in Stockton.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Main roles are attending any huddles required. Monitoring the team inbox. Making appointments, diary management and dictation using bighand.
Your duties will be split throughout the week, with 2 days based within thePsychoanalytic and Psychodynamic Psychotherapy Team at Wessex House and 3 days within the ADHD/Autism Team at Lancaster House in Stockton.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience
Desirable
- Secretarial/administrative experience in a clinical environment
- Experience of participation in service and quality improvement and initiatives
- Experience of training/supervising junior administrative staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
- Working knowledge of medical/psychological terminology.
Skills
Essential
- Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable
Personal Attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Able to work flexibly and co-operatively as part of a team.
- Able to remain calm and productive under pressure.
- Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
- Committed to continual quality and service improvement
- Self aware and committed to continual personal development.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Committed to promoting a positive image of the Service.
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience
Desirable
- Secretarial/administrative experience in a clinical environment
- Experience of participation in service and quality improvement and initiatives
- Experience of training/supervising junior administrative staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
- Working knowledge of medical/psychological terminology.
Skills
Essential
- Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable
Personal Attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Able to work flexibly and co-operatively as part of a team.
- Able to remain calm and productive under pressure.
- Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
- Committed to continual quality and service improvement
- Self aware and committed to continual personal development.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Committed to promoting a positive image of the Service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Lancaster House and Wessex House
Falcon Court, Preston Farm Ind Estate
Stockton on Tees
TS18 3TS
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)
