Job summary
An exciting opportunity has arisen for a motivated individual to join our busy Stanley Community Mental Health Team based at Derwent Clinic, Shotley Bridge Hospital. We are looking for a Clinical Team Administrator / Receptionist to support our service users and carers as they come into the building and offer clinical support to our clinical staff.
Main duties of the job
The Reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
This is a fantastic opportunity to join a friendly and supportive service.
- Candidates should have experience of Microsoft Office software packages.
- Grade C GCSE or equivalent in Maths & English
About us
In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive Team. We value greatly each others' contributions and wellbeing of our staff members is very important to us. We face challenges related to our job roles, but we deal with them collectively and we ensure team's culture is based on honesty, openness, transparency and accountability. We offer regular supervision and appraisals and variety of learning/ personal development opportunities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Deal with telephone enquires.
Greet service users, families and carers
Deal with enquires for the clinical team
Undertake general office duties
Maintain a room booking system
Manage clinic bookings
Provide typing support
Organise own work on a day to day basis
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Deal with telephone enquires.
Greet service users, families and carers
Deal with enquires for the clinical team
Undertake general office duties
Maintain a room booking system
Manage clinic bookings
Provide typing support
Organise own work on a day to day basis
Person Specification
Qualifications
Essential
- Key Skills in Literacy and Numeracy Level 2 or O Level/GCSE in Maths and English grade C or above
- ITQ Level 2 or equivalent
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment.
Desirable
- Experience of working in an Experience of working in a clinical office environmentadministrative role for a clinical team
Skills Knowledge
Essential
- Understanding of confidentiality and the associated legal and policy requirements
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Demonstrates good organisational and time management skills including ability to prioritise effectively
- Able to perform repetitive tasks whilst maintaining attention to detail
- Can perform effectively whilst dealing with interruptions
Desirable
- Copy type accurately at a minimum speed of 35wpm.
Personal attributes
Essential
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team.
Desirable
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Person Specification
Qualifications
Essential
- Key Skills in Literacy and Numeracy Level 2 or O Level/GCSE in Maths and English grade C or above
- ITQ Level 2 or equivalent
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment.
Desirable
- Experience of working in an Experience of working in a clinical office environmentadministrative role for a clinical team
Skills Knowledge
Essential
- Understanding of confidentiality and the associated legal and policy requirements
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Demonstrates good organisational and time management skills including ability to prioritise effectively
- Able to perform repetitive tasks whilst maintaining attention to detail
- Can perform effectively whilst dealing with interruptions
Desirable
- Copy type accurately at a minimum speed of 35wpm.
Personal attributes
Essential
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team.
Desirable
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Stanley Community Treatment and Interventions Team, Derwent Clinic
Shotley Bridge Hopsital
Consett
DH8 0NB
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)
