Job summary
An exciting career opportunity has arisen for a Performance Lead to join our performance team at Tees, Esk & Wear Valleys NHS Foundation Trust. The team has embarked on a transformational journey, implementing an integrated approach to performance management that supports Our Journey to Change, making this a perfect time for you to join us.
Main duties of the job
As Performance Lead, you will work with the Senior Performance Manager to support the continuous improvement of the Trust's Performance Management Framework, enabling our regulatory and contractual priorities to be met. You will play a key role in supporting the development and implementation of effective reporting systems for a range of key performance measures that support clear accountability and encourage achievement of all key standards whether externally or internally set.
You will play a key role in supporting Our Journey to Change and the Trust's values, working collaboratively with clinical and non-clinical staff to promote a positive approach to performance that supports the delivery of high-quality services.
You will be educated to degree level or have significant experience coupled with achievement that indicates degree-level ability in a performance management role. You will have excellent interpersonal and communication skills and highly developed IT and analytical skills. You will be able to work under severe pressure to meet stringent deadlines.
About us
We are a dedicated, highly skilled and experienced team who have patients at the heart of everything we do. We are ambitious and want to continuously improve patient experience and outcomes by supporting our colleagues in the delivery of high-quality Mental Health, Learning Disability and Autism services. We are looking for someone to join us who shares that sense of ambition to continuously improve.
Job description
Job responsibilities
You will support the development, implementation and continuous improvement of a robust corporate performance management framework for the Trust, which is consistent with the Our Journey to Change and enables regulatory and contractual priorities to be met. This will include supporting the development and implementation of effective reporting systems at all levels of the organisation in ways that support clear accountability and encourage achievement of all key targets whether externally or internally set.
You will be expected to provide assurance, highlight any variances in performance and bring performance issues to the attention of the Senior Performance Manager. This will be facilitated by collating data from a variety of sources and will involve direct communication and liaison with managers and clinicians at all levels of the Trust.
You will ensure that all internal and external performance reports produced represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.
You will support the retention of business and constructive stakeholder relationships by providing regular reports on performance to commissioners and partners.
You will be expected to effectively and openly engage and exchange information on your work with other colleagues in the Corporate Performance Team to promote joined up work and the sharing of best practice across the Trust, assisting and deputising, where appropriate, for the Senior Performance Manager.
Job description
Job responsibilities
You will support the development, implementation and continuous improvement of a robust corporate performance management framework for the Trust, which is consistent with the Our Journey to Change and enables regulatory and contractual priorities to be met. This will include supporting the development and implementation of effective reporting systems at all levels of the organisation in ways that support clear accountability and encourage achievement of all key targets whether externally or internally set.
You will be expected to provide assurance, highlight any variances in performance and bring performance issues to the attention of the Senior Performance Manager. This will be facilitated by collating data from a variety of sources and will involve direct communication and liaison with managers and clinicians at all levels of the Trust.
You will ensure that all internal and external performance reports produced represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.
You will support the retention of business and constructive stakeholder relationships by providing regular reports on performance to commissioners and partners.
You will be expected to effectively and openly engage and exchange information on your work with other colleagues in the Corporate Performance Team to promote joined up work and the sharing of best practice across the Trust, assisting and deputising, where appropriate, for the Senior Performance Manager.
Person Specification
Qualifications
Essential
- Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role
Experience
Essential
- Experience in a performance management role
- Experience of performance management frameworks and processes in a large complex organisation
- Experience with Microsoft applications
- Experience of influencing people who were not directly line managed to take action
Desirable
- Previous NHS experience
- Experience of developing performance management systems
- Experience with Statistical Process Control Charts
Skills & Knowledge
Essential
- Specialist knowledge of performance management frameworks, processes and improvement tools
- Highly developed analytical skills to analyse a range of complex performance issues and results which require interpretation and comparison
- Excellent IT skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets
- Excellent communication skills including the ability to present performance information both verbally and in writing
- Good organisational skills with the ability to prioritise and meet deadlines
- Ability to influence and negotiate with managers and clinicians
- Ability to make judgements on whether performance appears reasonable in order to determine whether further action or intervention is required to achieve targets
- Excellent numeric skills
Desirable
- Understanding of statistical concepts
- Knowledge of the NHS performance agenda
- Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission and Monitor
- Awareness of the environment in which a Foundation Trust operates
Personal Attributes
Essential
- Ability to work either in a team or under ones own initiative
- Strong interpersonal skills with an ability to maintain good relationships
- Able to work within and model the Trust's values / behaviours and compact
- Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust
- Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities
- Able to challenge poor performance in a constructive way - to act as a critical friend
- Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times
Desirable
- Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail
- Evidence of commitment to self-development
Person Specification
Qualifications
Essential
- Educated to degree level (or significant experience coupled with achievement that indicates degree-level ability) in a performance management role
Experience
Essential
- Experience in a performance management role
- Experience of performance management frameworks and processes in a large complex organisation
- Experience with Microsoft applications
- Experience of influencing people who were not directly line managed to take action
Desirable
- Previous NHS experience
- Experience of developing performance management systems
- Experience with Statistical Process Control Charts
Skills & Knowledge
Essential
- Specialist knowledge of performance management frameworks, processes and improvement tools
- Highly developed analytical skills to analyse a range of complex performance issues and results which require interpretation and comparison
- Excellent IT skills, particularly in relation to creating, formatting and manipulating databases and spreadsheets
- Excellent communication skills including the ability to present performance information both verbally and in writing
- Good organisational skills with the ability to prioritise and meet deadlines
- Ability to influence and negotiate with managers and clinicians
- Ability to make judgements on whether performance appears reasonable in order to determine whether further action or intervention is required to achieve targets
- Excellent numeric skills
Desirable
- Understanding of statistical concepts
- Knowledge of the NHS performance agenda
- Knowledge of regulatory bodies and their requirements, e.g. Care Quality Commission and Monitor
- Awareness of the environment in which a Foundation Trust operates
Personal Attributes
Essential
- Ability to work either in a team or under ones own initiative
- Strong interpersonal skills with an ability to maintain good relationships
- Able to work within and model the Trust's values / behaviours and compact
- Innovative, with a desire to maximise opportunities for developing the efficiency and effectiveness of the individual, the team, the directorate, and the Trust
- Able to face varying demands - frequently requiring intense concentration and effort to deliver multiple objectives / conflicting priorities
- Able to challenge poor performance in a constructive way - to act as a critical friend
- Demonstrating personal responsibility and sound personal organisation, able to prioritise and collaborate at appropriate times
Desirable
- Able to think strategically and balance "big picture" requirements against more urgent and detailed operational detail
- Evidence of commitment to self-development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
