Job summary
Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.Responsible for monitoring standards and taking corrective action as necessary.To show commitment to and participate in quality improvement activities.To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.To promote at all times a positive image of people with mental health conditions and learning disabilities.To promote at all times a positive image of Hotel Services and the wider Trust.
Main duties of the job
An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team. Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food. This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 07.00am - 6.30pm.The post you are applying for is 37.5 hours per week permanent post and your base will be Foss Park Hospital Haxby road York YO31 8TA. You may be required to work in different locations within a team covering the following areas York, Malton, Scarborough.You should be highly motivated, reliable, flexible and willing to work at short notice. Substantial experience supervising/coaching staff on a day to day basis. Experience using IT software ie Microsoft Office. Experience of working in a mental health environment would be appreciated along with a passion to providing high standards of customer service.
About us
We are geographically one of the largest NHS Foundation Trusts in the country with an annual income of £423m and a workforce of over 7,500 staff operating from around 160 sites. Tees, Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services for the people of County Durham and Darlington, Teesside, North
Yorkshire, York and Selby, serving a population of around 2 million people. We also provide additional specialist services to other parts of Northern England.
We deliver our services by working in partnership with 8 local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public. The services are spread over a wide geographical area of around 3,600 square miles, which includes coastal, rural and industrial areas.
Ourv
alues The most important way we will get there is by living our values all of the time. These are:
- Respect - listening, inclusive, working in partnership
- Compassion - kind, supporting, recognising and celebrating
- Responsibility - honest, learning, ambitious
Job description
Job responsibilities
Candidates must possess NVQ Level 3 or equivalent in a relevant subject , Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Job description
Job responsibilities
Candidates must possess NVQ Level 3 or equivalent in a relevant subject , Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Person Specification
Qualifications
Essential
- NVQ Level 3 in a relevant subject.
- Food Hygiene Certificate Level 3 with willingness to achieve level 4 within agreed timescale
- Numeracy and Literacy to level 2.
- ITQ Level 2
Experience
Essential
- Substantial experience working in Hotel Services in a hospital environment.
- Experience supervising staff on a day to day basis.
Knowledge
Essential
- National Standard of Cleanliness (within agreed timescale).
- Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
- Basic knowledge of HR procedures.
- Health & Safety and COSHH
- Good understanding of confidentiality.
Skills
Essential
- Effective verbal and written communication skills in a range of situations.
- Ability to manage a team on a day to day basis and work constructively with team members.
- Able to prioritise and use initiative to problem solve effectively.
- Safe, efficient and effective techniques in the following areas, producing consistently high standards:
Person Specification
Qualifications
Essential
- NVQ Level 3 in a relevant subject.
- Food Hygiene Certificate Level 3 with willingness to achieve level 4 within agreed timescale
- Numeracy and Literacy to level 2.
- ITQ Level 2
Experience
Essential
- Substantial experience working in Hotel Services in a hospital environment.
- Experience supervising staff on a day to day basis.
Knowledge
Essential
- National Standard of Cleanliness (within agreed timescale).
- Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
- Basic knowledge of HR procedures.
- Health & Safety and COSHH
- Good understanding of confidentiality.
Skills
Essential
- Effective verbal and written communication skills in a range of situations.
- Ability to manage a team on a day to day basis and work constructively with team members.
- Able to prioritise and use initiative to problem solve effectively.
- Safe, efficient and effective techniques in the following areas, producing consistently high standards:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
