Deputy Superintendent Pharmacist

Job description

Job responsibilities

Core Functions:

Key Results and deliverables:

Deputise for the Superintendent Pharmacist with full delegated authority, representing the service at senior management, governance and operational forums and taking active decisions in the best interests of the service, its staff and its service users

Lead the delivery and ongoing development of outpatient pharmacy services, ensuring performance, quality and safety standards are consistently achieved.

Exercise professional judgement in complex and non-routine situations, taking decisions that materially impact service delivery, patient safety and regulatory compliance.

Exercise delegated accountability for outpatient pharmacy budgets, including expenditure control, financial forecasting and delivery of agreed efficiency and medicines optimisation plans.

Accountable for the delivery of waste reduction, medicines optimisation and cost-improvement initiatives in support of service sustainability.

Provide assurance to senior management on pharmacy governance, risk, quality and performance.

Take responsibility to ensure that the pharmacy maintains high professional standards, both dispensing and retail, to provide a safe working and patient environment at all times

Record and investigate dispensing errors and near misses and take appropriate action to minimise further risk or incidents

Record and deal appropriately with customer complaints, escalating complaints to the Superintendent Pharmacist only in exceptional circumstances.

Ensure confidentiality of customer and company information

Provide accurate advice and information to service users including hospital staff promptly and effectively.

Build and maintain long lasting relationships with hospital staff to establish positive business relationships.

Administrative Responsibilities:

Ensure timely, accurate and complaint completion of all pharmacy documentation in line with local policies, standard operating procedures and regulatory requirements.

Maintain oversight of pharmacy information systems, ensuring data integrity, confidentiality and appropriate use

Clinical Responsibilities:

Act as Responsible Pharmacist ensuring the safe and effective operation of the pharmacy

Ensure all prescriptions are checked for clinical and legal accuracy, and appropriately endorsed according to local procedures and protocols

Accuracy check dispensed prescriptions accurately in line with approved local standard operating procedures

Offer relevant and professional counselling and advice to patients, carers, and healthcare professionals to ensure they have safe and optimum benefit from their medicines.

Seek feedback from customers to understand their experiences and inform development of service

Promote safe, effective and optimal use of medicines across outpatient services

Management and Leadership Responsibilities:

Leads and directs the day-to-day management of the outpatient pharmacy service, making independent decisions in complex and non-routine situations that materially impact patient safety, service performance and regulatory compliance.

Deputise in the absence of Superintendent Pharmacist; including attendance at key meetings, making decisions central to service delivery and participating in the formulation of service developments

Provide senior leadership to the outpatient pharmacy workforce, promoting a culture of safety, professionalism, accountability and continuous improvement.

Line manage senior pharmacy staff, including performance management, appraisal and development planning

Lead workforce planning, skill-mix optimisation and succession planning to ensure service resilience

Manage complex people and performance issues in accordance with Trust and subsidiary workforce policies.

Champion the Trust improvement and leadership strategy, through attendance at New and Aspiring Leaders and Foundation Quality Improvement training

Policy and Service Development and Audit Responsibilities:

Lead the development, review and implementation of pharmacy policies, procedures and standard operating procedures

Identify opportunities to improve the pharmacy environment to drive efficiency and patient safety

Determine/interpret the relevance to outpatients pharmacy of new and existing trust policy, procedure and guidance and to ensure awareness and implementation in outpatients pharmacy operational services, providing guidance to other pharmacy staff as necessary.

Ensure local implementation of trust-wide and national policy relevant to outpatient pharmacy services

Routinely liaise with service users particularly addressing unmet needs and trust priorities, and propose solutions to problems and, if necessary, implement them

Lead investigation and resolution of incidents, errors, complaints and near misses, ensuring learning and improvement actions are embedded

Undertake and oversee audits, data collection and quality improvement initiatives to enhance service delivery and patient safety.

Champion and lead quality improvement initiatives across your immediate team and within your service, contributing to the Trust Quality Improvement programme

Managing Resources Responsibilities:

Exercise delegated responsibility for outpatient pharmacy budgets, expenditure monitoring and financial forecasting

Lead the recruitment and selection of technical and support staff working within outpatients pharmacy. To include contributing to writing of job descriptions, personal specifications and advertisements; short listing and interviewing

Lead medicines optimisation initiatives, waste reduction and cost-effectiveness programmes

Compose business cases, service developments and investment decisions affecting outpatient pharmacy services

Undertake performance development reviews for technical and support staff working in outpatients pharmacy. To develop training plans and ensure that staff development needs are met.

Education and Training:

Drive performance of colleagues by setting up appropriate stretching performance and behavioural objectives

To train and support new and junior staff effectively to develop capability and drive operational excellence

To keep up to date with relevant clinical and professional knowledge, contribute and participate in education and training events for pharmacy staff within the business.

Support colleagues to be proactive team players by sharing knowledge and skills.

Be a supportive mentor and coach to the pharmacy team

Make decisions which positively affect the performance of the pharmacy

Take personal responsibility for your own development in line with personal development needs

Take personal responsibility to undertake continuing professional development and revalidation as per GPhC requirements

To comply with the code of ethics for responsible pharmacist and registered premises as set by the GPhC.

Keep professionally up to date at all times and also actively aware of trust-wide messages, issues and trends

The post holder will have a personal professional development plan and identify training needs as required to their line manage

Person Specification

Pharmacy Experience

Essential

• MPharm degree or equivalent qualification
• Registered with GPhC

Desirable

• Experience of out-patient pharmacy
• Experience managing dispensary team
• Advanced Leadership experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

Panacea Pharmacy

University Hospital North Tees, Hardwick Road

Stockton On Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)