North Tees & Hartlepool NHS Foundation Trust

Receptionist

The closing date is 11 February 2026

Job summary

Advert may close once sufficient number of applications is reached

24 hour covering both North Tees and Hartlepool sites. Reporting to the Emergency Care Team Lead, the post holder will assist in the provision of an efficient, effective and comprehensive administrative service to clinicians and their associated staff in main work area and also throughout the trust as and when required in line with service needs.

Using appropriate technologies and equipment, and taking direction and guidance from the admin Team Lead where appropriate, the post holder will produce all work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS, and CQC and is compliant with all associated policies, procedures and guidelines.

Main duties of the job

Being the first point of call for patients the the Emergency Care departments and to book patients onto the Systmone data base. Retrieve details for patients and insert onto Systmone. Booking follow up appointments as required. Assist in planning and prioritising of workload to ensure that all service requirements and priorities are met

Data entry and retrieval of results/information where appropriate through the effective use of available technologies.

Under the direction of the Admin Team Leader, assist in providing interim short-term cover throughout the work area where appropriate for instances such as sickness absence/annual leave etc.

Assist in ensuring a healthy, safe and secure working environment for self and work team.

Any other ad-hoc duties as and when required in line with service needs.

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.

Tackle discrimination and harassment, and promote equality and diversity in the workplace

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and "Together we are North Tees & Hartlepool"

Date posted

04 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

345-CSU8-7691322

Job locations

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

Job description

Job responsibilities

The Unscheduled Reception team provides care for patients accessing unscheduled care. Across both sites North Tees and Hartlepool, over a 24 hour period 7 days a week, working alongside a multi-disciplinary team to ensure that all patients receive an exceptional level of care.

The applicant will be expected to have an NVQ at level 2/3 in Business Administration (or equivalent)

experience of System One and Track Care would be advantageous.

Job description

Job responsibilities

The applicant will be expected to have an NVQ at level 2/3 in Business Administration (or equivalent)

experience of System One and Track Care would be advantageous.

Person Specification

GCSE English and Math

Essential

GCSE English and Math
Admin Experience

Desirable

Can work well under pressure
Emergency care experience

Person Specification

GCSE English and Math

Essential

GCSE English and Math
Admin Experience

Desirable

Can work well under pressure
Emergency care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)