Job summary
*Advert may close early if sufficient number of applications is reached*
This is a cross site post between the North Tees and the Hartlepool sites, however most time will be spent at North Tees.
You may be expected to work at any UHT site from time to time
The post requires the post holder to have knowledge and understanding of cardiology diagnostic patient pathways in order to appropriately book a wide range of diagnostic cardiac investigations and procedures following in house training.
Ability to be deliver all reception duties is also a requirement of the role, following the appropriate training.
Main duties of the job
To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit.
To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS.
Make appointments via the Cardiology booking Office (CARBO)
Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral.
To work closely with clinical staff, assisting staff and patients as required.
To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner.
Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GP's practices as required.
Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations.
Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit.
To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS.
To support the achievement of national and local targets for all cardiology diagnostic and invasive tests, procedures and clinic appointments.
Make appointments via the Cardiology booking Office (CARBO)
Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral.
To provide and improve efficiency in use of capacity and demand.
To work closely with clinical staff, assisting staff and patients as required.
To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner.
Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GPs practices as required.
Prompt and accurate input of patient details into hospital systems in line with Trust Policy and Caldicott principles.
Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations.
Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.
Job description
Job responsibilities
To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit.
To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS.
To support the achievement of national and local targets for all cardiology diagnostic and invasive tests, procedures and clinic appointments.
Make appointments via the Cardiology booking Office (CARBO)
Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral.
To provide and improve efficiency in use of capacity and demand.
To work closely with clinical staff, assisting staff and patients as required.
To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner.
Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GPs practices as required.
Prompt and accurate input of patient details into hospital systems in line with Trust Policy and Caldicott principles.
Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations.
Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GSCE at grade c or above in English language, or Key skills at level 2 in literacy (or equivalent)
Desirable
- IT qualification (ITQ at level 2 or equivalent.
- NVQ at level 2 in business admin or customer care
Experience
Essential
- Demonstrable experience in work involving computerised systems
- Demonstrable experience of working in a customer focused environment
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate excellent communication skills.
Desirable
- experience of working within the acute healthcare environment
- previous experience using trakcare, CRIS and or ICE
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GSCE at grade c or above in English language, or Key skills at level 2 in literacy (or equivalent)
Desirable
- IT qualification (ITQ at level 2 or equivalent.
- NVQ at level 2 in business admin or customer care
Experience
Essential
- Demonstrable experience in work involving computerised systems
- Demonstrable experience of working in a customer focused environment
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
- Demonstrate excellent communication skills.
Desirable
- experience of working within the acute healthcare environment
- previous experience using trakcare, CRIS and or ICE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees
Hardwick Road
Stockton-on-Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
