Job summary
Advert may close once sufficient number of applications is reached
This is an exciting role to support the Learning and Development team across University Hospital Tees, playing a crucial role in supporting a broad range of learning and development activity, including activity for internal staff as well as external candidates. The post holder will play a crucial role in ensuring smooth service delivery.
Main duties of the job
To provide a high-quality administrative support service and ensure excellent customer care and experience for service users/staff/managers
To provide information, advice and guidance to potential service users and support the planning, coordination, recruitment, marketing and interview activities for the service's training programmes and courses.
When required, provide an efficient and lean administrative function to remain effective in financial, quality assurance and contractual compliance standards.
Maintain records whilst ensuring the accuracy, validity and security of information held which relates to programmes delivered and making sure the information generated meets the requirements of the department and Group.
When required advise potential learners/managers/service users their initial routes and individual learning and training needs based on programme offers.
Support operational running of education, learning and development spaces; including set up and take down to support educational delivery, a first point of contact for facilitators and delegates
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
Please see attached job description which provides detailed description of activity associated with the role.
Job description
Job responsibilities
Please see attached job description which provides detailed description of activity associated with the role.
Person Specification
Qualifications
Essential
- GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
- Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
Desirable
- Level 3 Information, Advice and Guidance.
Knowledge
Essential
- Excellent communication and interpersonal skills.
- Understanding of clerical processes.
- Efficient and accurate word processing skills.
Desirable
- Knowledge of a range of data base and spreadsheet applications and ability to adapt skills to new data base systems.
- Knowledge of working to systems and processes to ensure clear delivery of services.
- Understanding of national education and skills rules and regulatory institutions and the contractual activities placed on the services.
Experience
Essential
- Efficient and accurate IT skills - Word, Excel, Access, Outlook, PowerPoint, Internet/Intranet.
- Ability to work under pressure and to tight deadlines.
- To act on own initiative when dealing with queries.
Desirable
- Healthcare / NHS Trust experience
- Experience of working in a team
Person Specification
Qualifications
Essential
- GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
- Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
Desirable
- Level 3 Information, Advice and Guidance.
Knowledge
Essential
- Excellent communication and interpersonal skills.
- Understanding of clerical processes.
- Efficient and accurate word processing skills.
Desirable
- Knowledge of a range of data base and spreadsheet applications and ability to adapt skills to new data base systems.
- Knowledge of working to systems and processes to ensure clear delivery of services.
- Understanding of national education and skills rules and regulatory institutions and the contractual activities placed on the services.
Experience
Essential
- Efficient and accurate IT skills - Word, Excel, Access, Outlook, PowerPoint, Internet/Intranet.
- Ability to work under pressure and to tight deadlines.
- To act on own initiative when dealing with queries.
Desirable
- Healthcare / NHS Trust experience
- Experience of working in a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
