Job summary
The post holder will assist in the provision of an efficient, effective and comprehensive administrative service supporting the ward based team. The post holder will be expected to work alongside Patient Flow / Integrated Discharge Team as well as external partners to facilitate flow of patients through the wards and facilitate discharges. The post holder will adopt the use of current discharge processes to ensure safe, timely discharges.
They will report to the clinical care coordinator for the integrated discharge team. Also working closely with the Senior Clinical Professional to implement any changes within discharge processes
Using appropriate technologies and equipment the post holder will produce all work outputs to a high standard meeting the organisations requirements for Patient Safety, Information Governance and CQC recommendations in adherence with Trust policies, procedure and guidelines.
Main duties of the job
The post holder will be expected to communicate and work effectively with all members of the work team, including managers and medical staff, liaising with other departments and internal service users across the trust and external service users e.g. patients, family, care providers, ISPA, etc, ensuring confidentiality at all times
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- Update of Patient Discharge Tracking List (OPtica)
- Access patient details using the trust electronic systems and Trakcare
- Ensure patient flow is maintained and support electronic system update re patients location
- Monitoring of transport, bookings and ensuring patients are discharged in timely manner, and using appropriate transport methods
- Liaise with patient flow team regarding expected patient discharges and promoting the use of the Transport Hub.
- Escalate issues to Clinical Care Coordinators for them to review and aid as required to help facilitate patient flow.
Demonstrate well developed written/verbal/listening communication skills
Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
Demonstrate ability to work on own initiative and also to work as part of a team.
Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs.
Demonstrate initiative to respond appropriately to changing situations
Job description
Job responsibilities
- Update of Patient Discharge Tracking List (OPtica)
- Access patient details using the trust electronic systems and Trakcare
- Ensure patient flow is maintained and support electronic system update re patients location
- Monitoring of transport, bookings and ensuring patients are discharged in timely manner, and using appropriate transport methods
- Liaise with patient flow team regarding expected patient discharges and promoting the use of the Transport Hub.
- Escalate issues to Clinical Care Coordinators for them to review and aid as required to help facilitate patient flow.
Demonstrate well developed written/verbal/listening communication skills
Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
Demonstrate ability to work on own initiative and also to work as part of a team.
Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs.
Demonstrate initiative to respond appropriately to changing situations
Person Specification
Administrative experience
Essential
- Administrative experience
Desirable
- Preferable NHS/care sector experience
Person Specification
Administrative experience
Essential
- Administrative experience
Desirable
- Preferable NHS/care sector experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees
Hardwick Road
Stockton-on-Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
