Clinical Admin Support

Job description

Job responsibilities

The postholder(s) will assist in the provision of patient care by:

transcribing clinic letters and patient related documents using the organisations transcription systems and patient administration systems

answering telephone calls, taking action where appropriate and escalating more complex queries to relevant staff, timely and accurately

managing appointments and clinics through the organisations patient administration system, including booking appointments and monitoring scheduledoutpatient and theatre activity against consultant and nursing staff availability

filing patient documentation within the patients healthcare record and uploading documents to the patients digital healthcare record when required

maintaining databases and spreadsheets using approved systems, including the patient results and investigations spreadsheet.

managing day to day tasks such as managing emails, printing clinic letters, photocopying and scanning documents.

undertaking other duties to that may be required to support admin services and/or other departments within the Trust.

Person Specification

Qualifications and Experience

Essential

• GCSE Maths Grade C or above (or equivalent)
• GCSE English Language Grade C or above (or equivalent)
• Secretarial and administrative experience
• Clerical work involving computerised systems
• Use of digital audio transcription systems
• Good working knowledge of Windows based and Microsoft office applications
• Experience of dealing with members of the public

Desirable

• NVQ Level 2 or above in Business Administration (or equivalent)
• Typing or word processing qualification
• IT qualification
• Medical terminology experience
• Secretarial/administrative experience in a healthcare environment
• Experience working within a multi-disciplinary team
• Note taking experience
• Knowledge of the NHS and the Trust's systems and structures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of North Tees

Hardwick

Stockton on Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)