Outpatients Receptionist

Job description

Job responsibilities

Provide cover at the department reception desk to facilitate the logging of attendees against clinic lists, booking appointments, helping with the completion of any paperwork, e.g. questionnaires etc, informing clinical staff of the patients arrival in a professional manner that is consistent with all legislation, policies and procedures (if appropriate to work area)

Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.

Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations requirements for information governance, data protection and confidentiality

Liaise with the multi-disciplinary team within the service and with staff from other departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.

Assist in the locating, collecting and returning of case notes using appropriate technologies and tracking procedures and following trust guidelines

Be responsible for the preparation of case notes for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if appropriate to work area)

Assist in the input and checking of data and information into trusts IT systems using appropriate technologies and equipment as and when required.

Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if appropriate to work area).

Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence and documents.

Assist with the organisation of transport arrangement using following appropriate trust policies, systems and processes (if appropriate to work area)

General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies by ordering via Cardea

Assisting in supporting the general wellbeing of patients, provide them with drinks and snacks as required and escort them to other departments.

Request copies of scans/ results etc from various sources

Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.

Tackle discrimination and harassment, and promote equality and diversity in the workplace

Person Specification

Qualifications

Essential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• NVQ at level 2 in Business Administration or Customer Care (or equivalent)
• Experience of clerical work involving computerised systems
• Demonstrable experience of working in a customer focused environment

Desirable

• IT qualification (ITQ at level 2 or equivalent)
• Experience of working within a healthcare environment
• Experience of working within a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)