Job summary
*Advert may close early if sufficient volume of applications is reached*
Although the post holder will be an integral part of the Social prescribing team they will report to the Community Matron via the Social prescribing link workers and community Midwives, they will assist in the provision of an efficient, effective and comprehensive reception, administrative service for the multidisciplinary team of healthcare professionals.
Using appropriate technologies and equipment, and taking direction and guidance from the Admin Team Leader where appropriate, the post holder will produce work outputs to a high standard of quality that meets the organisations requirements for effective provision of patient care and patient safety, Clinical Governance, Information Governance, RMS, and CQC and is in line with all policies, procedures and guidelines
The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.
Main duties of the job
.Undertake daily administrative and clerical duties specific to the allocated area (to be supplied by base) to support the provision of care of women with complex social needs, by taking direction from the Matron and Midwifery and Social prescribing team as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
2. Dealing with queries from service users including key stake holders, charitable organisations, General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
3. Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations' requirements for patient safety, information governance, data protection and confidentiality
4. Liaise with the multi-disciplinary team on the department and with staff from other wards/departments and external service users including GP's, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
1.Undertake daily administrative and clerical duties specific to the allocated area (to be supplied by base) to support the provision of care of women with complex social needs, by taking direction from the Matron and Midwifery and Social prescribing team as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
2. Dealing with queries from service users including key stake holders, charitable organisations, General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
3. Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality
4. Liaise with the multi-disciplinary team on the department and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
5. Assist in the locating, collecting and returning of healthcare records using the appropriate technologies following appropriate tracking procedures and trust guidelines.
6. Assist in the coordination of appointments and correspondence appropriately.
7. Be responsible for the secure filing of all patient related information into healthcare records to ensure that all information relating to the patient is available in the right place at the right time.
8. Assist in the input and checking of data and information into trusts IT systems using appropriate technologies and equipment as and when required, following all trust policies, procedures and guidelines.
9. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment.
10. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward.
Job description
Job responsibilities
1.Undertake daily administrative and clerical duties specific to the allocated area (to be supplied by base) to support the provision of care of women with complex social needs, by taking direction from the Matron and Midwifery and Social prescribing team as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
2. Dealing with queries from service users including key stake holders, charitable organisations, General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
3. Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality
4. Liaise with the multi-disciplinary team on the department and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
5. Assist in the locating, collecting and returning of healthcare records using the appropriate technologies following appropriate tracking procedures and trust guidelines.
6. Assist in the coordination of appointments and correspondence appropriately.
7. Be responsible for the secure filing of all patient related information into healthcare records to ensure that all information relating to the patient is available in the right place at the right time.
8. Assist in the input and checking of data and information into trusts IT systems using appropriate technologies and equipment as and when required, following all trust policies, procedures and guidelines.
9. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment.
10. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent)
- NVQ Level 2 in Customer Care (or equivalent)
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
Desirable
- Desirable IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Demonstrable experience of undertaking clerical work / reception cover in a people focused / healthcare environment.
- Demonstrable experience of data input involving the use of computerised systems and technologies.
- Able to demonstrate experience of undertaking transcription work using digital transcription systems / typing skills
- Good working knowledge of IT and Windows based computer systems and have experience of using and efficient administrative support service.
- Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs.
- Standard Keyboard Skills
Desirable
- Experience of working within a healthcare environment
- Experience of working within a multi-disciplinary team
- Knowledge of medical terminology
- Knowledge of NHS administrative procedures.
Other
Essential
- Must be able to work to a rostered shift pattern, over seven day working.
- Ability to travel between sites and other
Person Specification
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent)
- NVQ Level 2 in Customer Care (or equivalent)
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
Desirable
- Desirable IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Demonstrable experience of undertaking clerical work / reception cover in a people focused / healthcare environment.
- Demonstrable experience of data input involving the use of computerised systems and technologies.
- Able to demonstrate experience of undertaking transcription work using digital transcription systems / typing skills
- Good working knowledge of IT and Windows based computer systems and have experience of using and efficient administrative support service.
- Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs.
- Standard Keyboard Skills
Desirable
- Experience of working within a healthcare environment
- Experience of working within a multi-disciplinary team
- Knowledge of medical terminology
- Knowledge of NHS administrative procedures.
Other
Essential
- Must be able to work to a rostered shift pattern, over seven day working.
- Ability to travel between sites and other
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
