Bowel Screening Clerical Officer

Job description

Job responsibilities

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times.

Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants.

Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency.

Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems.

Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate.

Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines.

Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP).

Ensure accurate data collection, collation and in-putting, and preparation of basic data reports.

Responsible for delivery and collection of prescriptions from Pharmacy.

Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS).

Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required.

Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit.

Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner.

Monitor and prepare data sets for positive assessment appointments.

Arrange interpreters as required and ensuring screening staff receive up to date clinic lists.

Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team

Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management.

Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members.

Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.

Person Specification

Qualifications / Training

Essential

• GCSE at C or above in Maths and English or equivalent Key Skills Level 2
• Typing or Word Processing qualification or equivalent experience
• NVQ Level 2 in Business Administration or Customer Care

Desirable

• IT qualification

Knowledge

Essential

• Ability to pay attention to detail and identify anomalies. Ability to self check work
• Good working knowledge of windows based computer systems, capable using MS Office applications
• Ability to work flexibly and in other areas throughout the Trust as and when required, in line with operational needs

Desirable

• Be willing to participate in the promotion of effective team working

Skills / Attributes

Essential

• Ability to work autonomously and make judgements when information is difficult to obtain
• Be confident liaising with patients regarding their screening pathway
• Be confident liaising with senior staff within the Programme / Trust
• Ability to follow strict guidance and SOPs
• Ability to develop themselves by taking advantage of any appropriate training and development opportunities.

Communication

Essential

• Comfortable dealing with patients face to face or via telephone, sometimes having challenging conversations
• Demonstrate excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

North Tees University Hospital (Bowel Cancer Screening Department)

Hardwick Road

Stockton on Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)