Job summary
Reporting to the Lead Specialist Nurse Colposcopist, the post holder will provide an efficient, effective and comprehensive secretarial support service within Care Group 1 Healthy Lives.
The post-holder will be responsible for carrying out the secretarial support aspects of the Colposcopy Service across both North Tees and Hartlepool hospital sites under the supervision of the Colposcopy Administrator. They will be required to assist in ensuring that a safe effective and user-friendly service is delivered, which meets the recognized national standards for Colposcopy and will work closely with both Medical and Nursing teams within the service.
To have an overview of the cervical screening programme along with national and local outpatient booking guidance.
Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met and to assist in the provision of a comprehensive secretarial and administrative support service to clinicians and their associated staff within the Colposcopy service
Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
Main duties of the job
- To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).
- Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team
- Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.
Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).
- Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team
- Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.
Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription
Job description
Job responsibilities
- To ensure the timely and effective processing of all patient related information, including clinic letters, reports, referrals, appointments, minute taking at colposcopy associated meetings including Multidisciplinary Team meetings (MDT).
- Assisting in the monitoring of the generic service e-mails to ensure that all incoming e-mails are dealt with on a daily basis and that any matters of key importance are escalated to appropriate staff as required and in the processing of incoming requests as directed by the clinical team
- Deal with any queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, checking patient and GP demographic details when in contact with patients and taking accurate written messages and passing more complex queries to relevant staff members where appropriate.
Under the direction of the Lead Specialist Nurse and through the effective use of all appropriate technologies and systems, be responsible for the effective and timely transcription of patient correspondence by ensuring that all medical transcription
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- Typing or word processing qualification at RSA II (or equivalent)
- Medical Terminology Qualification
- NVQ at level 3 in Business Administration (or equivalent)
Desirable
- RSA III or equivalent typing qualification
- IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Demonstrable experience of clerical work involving computerised systems
- Demonstrable knowledge of medical terminology
- Demonstrable experience of using audio transcription systems
Desirable
- Previous Secretarial experience
- Experience of working within a healthcare environment
- Experience of working within a multi-disciplinary team
Skills and Attributes
Essential
- Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
- Demonstrate well developed keyboard skills
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Demonstrate well developed written/verbal/listening communication skills
- Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
- Demonstrate ability to work on own initiative and also to work as part of a team.
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service.
- Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs
Desirable
- Experience of dealing with members of the public
- Be willing to participate in the promotion of effective team working.
- Be proactive in contributing to service improvement
- Demonstrate well developed shorthand skills
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- Typing or word processing qualification at RSA II (or equivalent)
- Medical Terminology Qualification
- NVQ at level 3 in Business Administration (or equivalent)
Desirable
- RSA III or equivalent typing qualification
- IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Demonstrable experience of clerical work involving computerised systems
- Demonstrable knowledge of medical terminology
- Demonstrable experience of using audio transcription systems
Desirable
- Previous Secretarial experience
- Experience of working within a healthcare environment
- Experience of working within a multi-disciplinary team
Skills and Attributes
Essential
- Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook.
- Demonstrate well developed keyboard skills
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Demonstrate well developed written/verbal/listening communication skills
- Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines.
- Demonstrate ability to work on own initiative and also to work as part of a team.
- Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service.
- Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs
Desirable
- Experience of dealing with members of the public
- Be willing to participate in the promotion of effective team working.
- Be proactive in contributing to service improvement
- Demonstrate well developed shorthand skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees
Hardwick Road
Stockton-on-Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
