Job summary
An exciting and new opportunity has become available within our cancer team working as a pathway navigator. The role of the Cancer Pathway Navigator is to provide effective, caring and compassionate advice and interventions to optimise patients' timely access to cancer services, through close working with patients and multidisciplinary teams in primary and secondary care.
You will predominantly support the patients' journey from their initial referral to first appointment and then through to diagnosis or discharge. You will be providing information, offering support, and acting as a key contact to ensure that hospital appointments and diagnostic tests are suitable and timely and that the patients are able to attend.
The role will require highlighting any potential pathway delays and working in collaboration with the relevant clinical teams and cancer services team to mitigate delays
The post holder will be required to work with the clinical teams to ensure that the patient and carer experience is central to every stage of their pathway.
Main duties of the job
Acting as the first point of contact for patients, relatives and carers
Work with patients, families and carers to ensure they are informed, available and prepared for all appointments and investigations supporting rapid diagnosis.
Signpost patients and their representatives from vulnerable groups to local resources that support patient access to cancer services such as transport, advocacy and buddy systems.
Work with booking teams managing two-week wait referrals for suspected cancer to optimise patient flow and identify areas for improvement.
In conjunction with the Cancer Nurse Specialists (CNS)/AHP's, and Cancer Care Co-ordinators provide co-ordination of high quality patient care through on-going telephone/face to face contacts and proactive identification of needs.
Collaborate and communicate with the wider Health Care and Cancer Services Team to ensure the provision of appropriate services to maximise the health and quality of life for people affected by cancer, improving the quality and efficiency of health care delivery and achievement of the 62 day target
Work closely with MDT co-ordinators and cancer trackers as appropriate to ensure timely and efficient progress of patient care to prevent breaches of cancer waiting time targets.
Working with the wider MDT and cancer services teams to improve current pathways and processes resulting in better quality care and outcomes for people affected by cancer.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- Acting as the first point of contact for patients, relatives and carers
- Work with patients, families and carers to ensure they are informed, available and prepared for all appointments and investigations supporting rapid diagnosis
- Signpost patients and their representatives from vulnerable groups to local resources that support patient access to cancer services such as transport, advocacy and buddy systems.
-
- Assisting the Clinical Nurse Specialists with administration duties including recording patient data
- Participate in site specific and general patient experience surveys and audits
- Completing competencies that are required in the site-specific team
- Completing any duties delegated by the CNS within own limitations
- Assist in scoping current ways of working to develop future services.
- Be responsible for the regular monitoring, auditing and reporting of compliance with the pathways in line with the governance protocols.
- Interpret and analysis data to produce relevant reports containing multiple pieces of information.
Job description
Job responsibilities
- Acting as the first point of contact for patients, relatives and carers
- Work with patients, families and carers to ensure they are informed, available and prepared for all appointments and investigations supporting rapid diagnosis
- Signpost patients and their representatives from vulnerable groups to local resources that support patient access to cancer services such as transport, advocacy and buddy systems.
-
- Assisting the Clinical Nurse Specialists with administration duties including recording patient data
- Participate in site specific and general patient experience surveys and audits
- Completing competencies that are required in the site-specific team
- Completing any duties delegated by the CNS within own limitations
- Assist in scoping current ways of working to develop future services.
- Be responsible for the regular monitoring, auditing and reporting of compliance with the pathways in line with the governance protocols.
- Interpret and analysis data to produce relevant reports containing multiple pieces of information.
Person Specification
ESSENTIAL
Essential
- Significant NHS experience
- Experience of direct patient contact
- NVQ level 3 or above in business admin or equivalent
- Advanced keyboard skills and IT knowledge
- 5 GCSES grade 5 or above
- Ability to manage routine, clinical or administrative caseload
Desirable
- Knowledge and understanding of NHS systems.
- Recent experience of working with patients with cancer or cancer services.
Person Specification
ESSENTIAL
Essential
- Significant NHS experience
- Experience of direct patient contact
- NVQ level 3 or above in business admin or equivalent
- Advanced keyboard skills and IT knowledge
- 5 GCSES grade 5 or above
- Ability to manage routine, clinical or administrative caseload
Desirable
- Knowledge and understanding of NHS systems.
- Recent experience of working with patients with cancer or cancer services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
