Job summary
This operational manager post will provide the day to day operational leadership and management required for the day to day delivery of all services from pharmacy and Stockton Quality Control Laboratory (SQCL).
Inpatient pharmacy services are delivered across the trust. Outpatient services are delivered via the pharmacy services an in collaboration with Panacea Pharmacy.SQCL is the largest NHS regional QC service delivering services across NENC but also to other parts of the UK. This includes to NHS and private customers.
The post holder will not require a specialist knowledge in pharmacy but will require operational expertise and extensive experience of delivery of clinical and professional services within healthcare.
Main duties of the job
Responsible for all aspects of the services across the department, the post holder will monitor performance through agreed KPIs, ensure staff competence and development for robust delivery of all services, and ensure all risks to service are logged, mitigated and managed via trust governance systems and processes.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
-
- Develops staff by undertaking in assessments of need, competency/proficiency and the delivery of training.
- Designs, implements and monitors adherence to local Pharmacy, Trust and National Policies.
- Works closely with the chief pharmacist and her deputy in order to deliver the service required
- Manages all non pharmacist staff including pharmacy technicians, healthcare scientists, scientists, technicians, admin, business and support staff.
- Works closely with the Associate Director of Pharmacy; Transformation and Business Lead, to support development of business cases and develop the services as required to be robust and fit for the future demands.
Job description
Job responsibilities
-
- Develops staff by undertaking in assessments of need, competency/proficiency and the delivery of training.
- Designs, implements and monitors adherence to local Pharmacy, Trust and National Policies.
- Works closely with the chief pharmacist and her deputy in order to deliver the service required
- Manages all non pharmacist staff including pharmacy technicians, healthcare scientists, scientists, technicians, admin, business and support staff.
- Works closely with the Associate Director of Pharmacy; Transformation and Business Lead, to support development of business cases and develop the services as required to be robust and fit for the future demands.
Person Specification
Experience
Essential
- Highly skilled and operational management of healthcare services
- Experience of successfully implementing large scale changes across a workforce
- Experience of workforce development and performed management of teams and individuals
- Experience of delivering a service successfully within constraints of a budget
Qualifications
Essential
- Management and leadership qualification
- Project management qualified
- Master Degree level or equivalent
Leadership
Essential
- Excellent communication skills with range of people
- Resilient and positive outlook
- Role model and willing to coach teams to improve leadership
- Able to demonstrate leadership through times of challenge and set example for middle managers
Leadership and Management style
Essential
- Completer finisher and ability to see through with determination and persistence
- Innovative and flexible approach to dealing with problems.
- Solution focused
- Approachable and supportive.
- Willingness to learn in new areas of service delivery
- Ability to communicate with clinical and technical specialists
Person Specification
Experience
Essential
- Highly skilled and operational management of healthcare services
- Experience of successfully implementing large scale changes across a workforce
- Experience of workforce development and performed management of teams and individuals
- Experience of delivering a service successfully within constraints of a budget
Qualifications
Essential
- Management and leadership qualification
- Project management qualified
- Master Degree level or equivalent
Leadership
Essential
- Excellent communication skills with range of people
- Resilient and positive outlook
- Role model and willing to coach teams to improve leadership
- Able to demonstrate leadership through times of challenge and set example for middle managers
Leadership and Management style
Essential
- Completer finisher and ability to see through with determination and persistence
- Innovative and flexible approach to dealing with problems.
- Solution focused
- Approachable and supportive.
- Willingness to learn in new areas of service delivery
- Ability to communicate with clinical and technical specialists
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
