Job summary
To provide on-going Outpatient support to the multi-professional team, by undertaking appropriate duties following assessment and planning by a Registered Nurse or Consultant. Additionally, to provide support in an Outpatient setting , by undertaking non-nursing and ancillary duties. The post requires cross site working ensuring service needs are met.
We provide integrated hospital and community-based services to around 400,000 people living in East Durham, Hartlepool, Stockton on Tees and surrounding areas including Sedgefield, Easington and Peterlee.
The University Hospital of Hartlepool provides patients with a wide range of diagnostic services and outpatient clinics, day case and low risk surgery.
The University Hospital of North Tees provides emergency and planned medical and surgical care, maternity services and a wide range of diagnostic services and outpatient clinics.
Main duties of the job
We are delighted to offer this vacancy to join our outpatient team as a Health Care Assistant. The department facilitates over30 specialties includingminor surgery and procedures and will give you the opportunity to develop your clinical skills and experience assisting the registered nurses and clinicians to ensureour patients are seen in the right place, by the right person at the right time.
Experience or demonstrable knowledge of working in the outpatient department is essential and previous experience in a surgical environment will be an advantage. Duties include assisting all members of the multi-disciplinary team in providing an excellent service and experience to our patients.
The role includes meeting and greeting patients, chaperoning whilst consultation is in progress, preparing rooms and patients for consultation, preparing notes for clinics, general housekeeping and maintenance of stock.
There is the expectation you willkeep your mandatory training up to date.
The post holder will be expected to work across the sites of North Tees, Hartlepool, and Peterlee
PLEASE NOTE this post post may close early if sufficient applications are received
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
Maintains effective communication with patients, carers, relatives and staff.
Accept delegated duties within parameters of capabilities andcompetencies.
Preparation of patients and treatment areas for direct care, and chaperoning of patients during medical examinations
Have an awareness of the Trust policy relating to risk management, key aspect of risk management specific to their own work environment. Follow Trust health and safety policies.
Maintain a standard of conduct and dress to sustain public confidence and promote the profile of health care employees.
Contribute to the prevention and management of untoward occurrences
Maintenance of privacy/dignity/confidentiality
Provide care as directed by a Registered Nurse.
Checking/preparation of case notes/x-rays/ diagnostic tests.
Checking and maintaining stock levels.
Assess patient safety with relation to communication, falls risk, mobility and any mental or physical abnormalities. Take appropriate action to ensure patient safety and staff awareness.
To complete outcomes on Trak and cover reception duties as required
7 day working and evening working as per service demand
Job description
Job responsibilities
Maintains effective communication with patients, carers, relatives and staff.
Accept delegated duties within parameters of capabilities andcompetencies.
Preparation of patients and treatment areas for direct care, and chaperoning of patients during medical examinations
Have an awareness of the Trust policy relating to risk management, key aspect of risk management specific to their own work environment. Follow Trust health and safety policies.
Maintain a standard of conduct and dress to sustain public confidence and promote the profile of health care employees.
Contribute to the prevention and management of untoward occurrences
Maintenance of privacy/dignity/confidentiality
Provide care as directed by a Registered Nurse.
Checking/preparation of case notes/x-rays/ diagnostic tests.
Checking and maintaining stock levels.
Assess patient safety with relation to communication, falls risk, mobility and any mental or physical abnormalities. Take appropriate action to ensure patient safety and staff awareness.
To complete outcomes on Trak and cover reception duties as required
7 day working and evening working as per service demand
Person Specification
Qualification
Essential
- NVQ Level 2 Health & Social Care
Desirable
- NVQ 3 health and social care
Experience
Essential
- Years experience working in a healthcare setting
Desirable
- Experience in Outpatient Department
Skills
Essential
Desirable
- Experience dealing with public
Person Specification
Qualification
Essential
- NVQ Level 2 Health & Social Care
Desirable
- NVQ 3 health and social care
Experience
Essential
- Years experience working in a healthcare setting
Desirable
- Experience in Outpatient Department
Skills
Essential
Desirable
- Experience dealing with public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
