Job summary
Applications are invited for this key post supporting the Patient Quality team in its ambition to deliver patient care that is safe, effective and person-centred.
Main duties of the job
The post holder will work closely with the Lead Nurse for Quality and Professional Standards, to provide administrative support. This can include: to support and deliver quality management processes in line with the requirements of the Trust quality work streams.
This is achieved by providing technical and administrative support using the quality management information systems, to schedule meetings, arranging visits and panels, preparing papers, taking minutes, monitoring follow-up actions and distributing papers and supporting diaries management, and by supporting colleagues and external staff with quality processes, and answering information queries.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- Co-ordinate and support delivery of the Trusts quality management processes, ensuring all requirements are met and systems are kept up to date. This includes:
- coordinating programme schedules
- ensuring accurate and timely completion of documentation
- collating and distributing relevant information
- monitoring completion of follow-up actions
- supporting the planning and delivery of education programmes
- supporting planning and delivery of award ceremonies
- supporting planning and delivery of celebratory events including the bi-annual Celebrating Excellence event
- Work in collaboration with Business Intelligence to ensure all data presented at panels and programmes are collated and accurate.
- Use appropriate technologies to organise own time to manage workload and support delivery of objectives.
- To support preparation of agendas and circulation of relevant papers/minutes etc. to participants.
- Adopt a pro-active approach to workload delivery ensuring stakeholders/ participants have sufficient notice to provide relevant information for quality meetings.
- Prepare high level data reports and correspondence including confidential and complex documents to a high standard.
- Maintenance of comprehensive electronic filing systems for the patient quality and corporate team (InPhase and Life QI).
- Liaise with senior clinicians, senior managers and staff within the trust and with outside agencies where required.
Job description
Job responsibilities
- Co-ordinate and support delivery of the Trusts quality management processes, ensuring all requirements are met and systems are kept up to date. This includes:
- coordinating programme schedules
- ensuring accurate and timely completion of documentation
- collating and distributing relevant information
- monitoring completion of follow-up actions
- supporting the planning and delivery of education programmes
- supporting planning and delivery of award ceremonies
- supporting planning and delivery of celebratory events including the bi-annual Celebrating Excellence event
- Work in collaboration with Business Intelligence to ensure all data presented at panels and programmes are collated and accurate.
- Use appropriate technologies to organise own time to manage workload and support delivery of objectives.
- To support preparation of agendas and circulation of relevant papers/minutes etc. to participants.
- Adopt a pro-active approach to workload delivery ensuring stakeholders/ participants have sufficient notice to provide relevant information for quality meetings.
- Prepare high level data reports and correspondence including confidential and complex documents to a high standard.
- Maintenance of comprehensive electronic filing systems for the patient quality and corporate team (InPhase and Life QI).
- Liaise with senior clinicians, senior managers and staff within the trust and with outside agencies where required.
Person Specification
Qualifications
Essential
- Achieved grade C or equivalent in English and Maths
- Typing or word processing qualification at RSA II (or equivalent)
Desirable
- IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Knowledge of the NHS and Trusts systems and structures
- Substantial experience of working with databases and spreadsheets and report production at an advanced level
- Experience of Microsoft Office applications
- Demonstrable experience of providing an administrative; clerical support service
- Demonstrable experience of clerical work involving computerised systems
Desirable
- Experience of working in a multi-disciplinary team
Skillls/Aptitudes
Essential
- Demonstrate good working knowledge of windows based computer systems and be proficient in the use of all Microsoft Office applications
- Demonstrate excellent keyboard skills
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies, and be able to self-check completed work
- Demonstrate well-developed written/verbal/listening communication skills
- Demonstrate good organisational/time management skills and be able to work under pressure to meet deadlines
- Demonstrate ability to work under own initiative and as of part of a team.
- Demonstrate willingness to contribute to effective delivery of an efficient and effective service.
- Demonstrate willingness to be flexible and to work in other areas throughout the trust as and when required in accordance with operational service needs.
Desirable
- Be willing to participate in the promotion of effective team working
- Demonstrate ability to supervise, direct and motivate a team
- Be proactive in contributing to service improvement
Disposition
Essential
- Ability to work under pressure/ meet tight deadlines whilst delivering high quality work.
- Flexibility- able to cope with different work environments.
- Demonstrate a responsible, dependable and honest character.
- Demonstrate a caring and compassionate nature.
- Show a keenness to learn and to apply appropriate working practices.
- Show willingness to develop themselves by taking advantage of any appropriate training and development opportunities
Person Specification
Qualifications
Essential
- Achieved grade C or equivalent in English and Maths
- Typing or word processing qualification at RSA II (or equivalent)
Desirable
- IT qualification (ITQ at level 2 or equivalent)
Experience
Essential
- Knowledge of the NHS and Trusts systems and structures
- Substantial experience of working with databases and spreadsheets and report production at an advanced level
- Experience of Microsoft Office applications
- Demonstrable experience of providing an administrative; clerical support service
- Demonstrable experience of clerical work involving computerised systems
Desirable
- Experience of working in a multi-disciplinary team
Skillls/Aptitudes
Essential
- Demonstrate good working knowledge of windows based computer systems and be proficient in the use of all Microsoft Office applications
- Demonstrate excellent keyboard skills
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies, and be able to self-check completed work
- Demonstrate well-developed written/verbal/listening communication skills
- Demonstrate good organisational/time management skills and be able to work under pressure to meet deadlines
- Demonstrate ability to work under own initiative and as of part of a team.
- Demonstrate willingness to contribute to effective delivery of an efficient and effective service.
- Demonstrate willingness to be flexible and to work in other areas throughout the trust as and when required in accordance with operational service needs.
Desirable
- Be willing to participate in the promotion of effective team working
- Demonstrate ability to supervise, direct and motivate a team
- Be proactive in contributing to service improvement
Disposition
Essential
- Ability to work under pressure/ meet tight deadlines whilst delivering high quality work.
- Flexibility- able to cope with different work environments.
- Demonstrate a responsible, dependable and honest character.
- Demonstrate a caring and compassionate nature.
- Show a keenness to learn and to apply appropriate working practices.
- Show willingness to develop themselves by taking advantage of any appropriate training and development opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
North Tees and Hartlepool Hospital
Hardwick Road
Stockton-On-Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
