Job summary
Applications are invited for this key role in the Patient Quality Team supporting its ambition to deliver patient care that is safe, effective and person-centred.
Main duties of the job
This post is integral to the Patient Quality team in ensuring that systems and processes are effective and work to support the delivery of our objective "to deliver patient care that is safe, effective and person-centred".
The post holder will provide support in the design, development, maintenance, monitoring, audit and analysis of quality systems (including but not limited to RLDatix, InPhase, YellowFin) to assist in providing accurate and comprehensive data relating to patient safety, quality, effectiveness and experience.
The post holder will provide support in the deployment and configuration of such systems in line with the needs of local teams in the delivery of their objectives, and comply with national standards for recording, reporting and using information. They will work under the instruction of the Quality Systems Implementation Lead and alongside the Datix Lead to ensure processes are optimal and allow for ease of use to suit the needs of our workforce whilst maintaining data accuracy and effectiveness.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- Utilise identified data to support the provision of clear reports and briefings for internal use.
- Be a point of contact for all staff and work with a wide range of stakeholders across the organisation in processes that support patient safety, governance, effectiveness and experience.
- To work with the Quality Systems Implementation Lead to ensure information received from external stakeholders is effectively introduced into the design processes within the quality systems.
- Assist in the provision of a comprehensive and timely support service to the department, following all relevant operational policies, procedures and guidelines.
- Support, under instruction from the Quality System Implementation lead, the production of data, statistical information, analysis and performance reports in a manner that meets all national, regional and local requirements, and within available resource and required timescales.
- Support the identification and extraction of periodic (weekly, monthly, quarterly, annual) reports, briefings and trend reports for stakeholders to support analysis and oversight of progress against objectives.
- Work collaboratively with the Business Intelligence Team to facilitate reporting organisationally using all available systems with the end user in mind.
Please refer to the job description provided for more details...
Job description
Job responsibilities
- Utilise identified data to support the provision of clear reports and briefings for internal use.
- Be a point of contact for all staff and work with a wide range of stakeholders across the organisation in processes that support patient safety, governance, effectiveness and experience.
- To work with the Quality Systems Implementation Lead to ensure information received from external stakeholders is effectively introduced into the design processes within the quality systems.
- Assist in the provision of a comprehensive and timely support service to the department, following all relevant operational policies, procedures and guidelines.
- Support, under instruction from the Quality System Implementation lead, the production of data, statistical information, analysis and performance reports in a manner that meets all national, regional and local requirements, and within available resource and required timescales.
- Support the identification and extraction of periodic (weekly, monthly, quarterly, annual) reports, briefings and trend reports for stakeholders to support analysis and oversight of progress against objectives.
- Work collaboratively with the Business Intelligence Team to facilitate reporting organisationally using all available systems with the end user in mind.
Please refer to the job description provided for more details...
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics and English (or equivalent)
- Willingness to complete appropriate qualifications.
Desirable
- IT / Software qualifications
Knowledge
Essential
- A flexible approach to working and ability to work within different environments and across sites
Desirable
- Basic experience in data handling and analysis, and production of high level reports
- Some experience of working within clinical governance, risk or patient safety.
- Basic knowledge and experience around the design, development, maintenance, monitoring, audit and analysis of IT systems
- IT skills including managing databases, spreadsheets and Microsoft Office applications
- Basic knowledge of the NHS and Trust's systems, policies and structures
Skills
Essential
- Demonstrate attention to detail, checking for quality and accuracy, recognising inaccuracy and taking corrective action.
- Demonstrate ability to work independently and under own initiative and also to work as part of a team.
- Demonstrate good interpersonal and written / verbal / listening communication skills and across all grades of staff
Desirable
- Initial experience working with a wide range of grade of staff and professional groups
- Be proactive in contributing to service improvement
Person Specification
Qualifications
Essential
- GCSE at grade C or above in Mathematics and English (or equivalent)
- Willingness to complete appropriate qualifications.
Desirable
- IT / Software qualifications
Knowledge
Essential
- A flexible approach to working and ability to work within different environments and across sites
Desirable
- Basic experience in data handling and analysis, and production of high level reports
- Some experience of working within clinical governance, risk or patient safety.
- Basic knowledge and experience around the design, development, maintenance, monitoring, audit and analysis of IT systems
- IT skills including managing databases, spreadsheets and Microsoft Office applications
- Basic knowledge of the NHS and Trust's systems, policies and structures
Skills
Essential
- Demonstrate attention to detail, checking for quality and accuracy, recognising inaccuracy and taking corrective action.
- Demonstrate ability to work independently and under own initiative and also to work as part of a team.
- Demonstrate good interpersonal and written / verbal / listening communication skills and across all grades of staff
Desirable
- Initial experience working with a wide range of grade of staff and professional groups
- Be proactive in contributing to service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
North Tees and Hartlepool NHS Foundation Trust
Hardwick Road
Stockton-on-tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
