Apprentice Administrator

Job description

Job responsibilities

Develop effective working relationships with a range of staff both clinical and non clinical crucial to the implementation of projects.

Adapt communication styles and mechanisms to take account of others culture, background and preferred way of communicating.

Maintain effective communication with staff and patients ensuring that active listening takes place. Effective use and choice of media for communication.

To be the first point of contact for departmental phone calls and face to face enquiries, offering an appropriate response within the boundaries of knowledge or signposting effectively within or out with the department.

Be responsible for managing and prioritising own workload and maintaining accurate training records.

Being able to work supervised, managing own workload within the direction of the relevant lead. Act on own initiative when dealing with enquiries but recognise when support and escalation are required.

Provide a full administrative service to the teams including, room bookings, booking screens, photocopying and collating documents. Will ensure that all documentation is filed and stored appropriately and securely.

Will be required to update the Trusts Intranet site pages.

Accept delegated duties within parameters of capabilities and competencies, must be able to able to work in an unpredictable environment as work can change due to altering demands.

Provide a diary management service, where required for staff within the department.

Ensure accurate recording of training on appropriate systems.

Person Specification

Qualifications and experience

Essential

• Level 2 Math and English - GCSE grade 4 and above or equivalent.
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Basic working knowledge of Microsoft Office.
• Customer service skills.

Desirable

• Evidence of self-development
• Previous experience within the NHS or public sector.
• Relevant experience of working within a busy office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

North Tees

Hardwick Road

Stockton-on-Tees

TS19 8PE

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)