Job summary
We are excited to welcome applications for the role of Medical Education Support Assistant (Centre, Quality Assurance, and business performance Support) within the Medical Education Department at East Kent Hospitals University NHS Foundation Trust for a motivated, enthusiastic, vibrant individual to join our team.
The post holder will have the opportunity to work within a team, helping in shaping and embedding a strong educational framework within the Trust by providing consistent support to our trainee doctors and medical students.
Based at Kent and Canterbury Hospital Education Centre and the Medical Education Quality Team, the post holder will be first port of call and provide administrative, clerical and physical support within the Centre and the quality team, and will support both undergraduate and postgraduate education and training activities. Accuracy, relevance and reliability are all key components of the role as is a level of technical ability (training provided where required) in relation to support all IT/AVT equipment in the centre(s).
Please see full job description
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
Working as an active member of the quality team across sites in support of colleagues on any projects that involve improving the quality of learner experience.
Providing support for quality assurance through specific clerical and administrative activity.
Conduct general office duties and be involved in some secretarial work, receiving visitors to the centre, answering queries by email, phone or in person. A key aspect of the role will also involve setting up teaching rooms and lecture theatres in preparation for meetings and study days. The postholder will assist colleagues in setting up and facilitating virtual as well as face to face teaching and meetings;
To be the main point of contact for managing room bookings for room hire in the centre via e-mail for the Bookwise System.
Providing administrative support to the Department to ensure all learners are fully inducted and informed and that they are able to make the most of any/all training/learning opportunities
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Job description
Job responsibilities
The postholder will provide invaluable support to an individual education centre and to teams across the Department. The role involves providing frontline support to our centre users, our learners, our educators, colleagues from across the Trust and external visitors as well as to our own staff.
The post holder will provide efficient, effective and confidential clerical and administrative support for a wide range of colleagues and will support the strategic objectives of the Department in so doing. Activities may include:
Reception duties
Undertaking customer support, calendar support, bookings (using the Trust Bookwise system) and data management services
Dealing with telephone, email and in-person enquiries
Operating and troubleshooting with regard to a range of technical hardware and software (training provided)
Supporting in the organising and delivery of events, courses and training sessions
Minute-taking in formal meetings, typing up and distributing within agreed timescales.
Providing specific administrative support for the Data Manager and Information Services and Digital Transformation Lead
Ordering of equipment, stationery, sundries etc required for our education centres and for specific projects and portfolio activity
Logging, reporting and escalating all facilities and estates issues
The MESA will be responsible for the provision of quality assurance support services under the direction of one of the medical education administrators.
A key aspect of the role will also involve setting up teaching rooms and lecture theatres in preparation for meetings and study days. This will involve moving tables, chairs and setting up of all necessary AV/IT related equipment.
Whilst primarily based at one site, staff based in department teams may be required to work across sites. As part of the MESA role you will be supporting our Dental School run courses, this will include course set up and being present on the day of the course to support the overall running.
Job description
Job responsibilities
The postholder will provide invaluable support to an individual education centre and to teams across the Department. The role involves providing frontline support to our centre users, our learners, our educators, colleagues from across the Trust and external visitors as well as to our own staff.
The post holder will provide efficient, effective and confidential clerical and administrative support for a wide range of colleagues and will support the strategic objectives of the Department in so doing. Activities may include:
Reception duties
Undertaking customer support, calendar support, bookings (using the Trust Bookwise system) and data management services
Dealing with telephone, email and in-person enquiries
Operating and troubleshooting with regard to a range of technical hardware and software (training provided)
Supporting in the organising and delivery of events, courses and training sessions
Minute-taking in formal meetings, typing up and distributing within agreed timescales.
Providing specific administrative support for the Data Manager and Information Services and Digital Transformation Lead
Ordering of equipment, stationery, sundries etc required for our education centres and for specific projects and portfolio activity
Logging, reporting and escalating all facilities and estates issues
The MESA will be responsible for the provision of quality assurance support services under the direction of one of the medical education administrators.
A key aspect of the role will also involve setting up teaching rooms and lecture theatres in preparation for meetings and study days. This will involve moving tables, chairs and setting up of all necessary AV/IT related equipment.
Whilst primarily based at one site, staff based in department teams may be required to work across sites. As part of the MESA role you will be supporting our Dental School run courses, this will include course set up and being present on the day of the course to support the overall running.
Person Specification
Experience
Essential
- 2 or more year's recent administration experience in an NHS, public service an educational environment or customer service environment
Desirable
- 2 years recent administration experience in public services or Higher Education
Qualifications
Essential
- GCSE's in English and Mathematics Grade C minimum
Desirable
- Degree or NVQ Level 3 / 4 in Business Administration or equivalent
Skills
Essential
- Excellent communication skills, written and verbal using various methods and platforms to all levels of staff, external agencies and the general public Sound keyboard skills
- Digital literacy skills including the ability to use MS office software to a high standard. Accurate data input and recording.
- Effective planning and organisational ability
- Problem-solver with ability to be resourceful, creative and adaptable
- Multitasking and ability to switch between tasks due to disruptions and distractions
Desirable
- Purchasing goods using purchase order process / NHS Business World System
- Creating databases
- Minute taking
Knowledge
Essential
- Awareness of Health Education England's Digital Capability Framework and its applications
- Medical Education or Health Professional Training
Desirable
- Understanding of medical career path including education and training
Person Specification
Experience
Essential
- 2 or more year's recent administration experience in an NHS, public service an educational environment or customer service environment
Desirable
- 2 years recent administration experience in public services or Higher Education
Qualifications
Essential
- GCSE's in English and Mathematics Grade C minimum
Desirable
- Degree or NVQ Level 3 / 4 in Business Administration or equivalent
Skills
Essential
- Excellent communication skills, written and verbal using various methods and platforms to all levels of staff, external agencies and the general public Sound keyboard skills
- Digital literacy skills including the ability to use MS office software to a high standard. Accurate data input and recording.
- Effective planning and organisational ability
- Problem-solver with ability to be resourceful, creative and adaptable
- Multitasking and ability to switch between tasks due to disruptions and distractions
Desirable
- Purchasing goods using purchase order process / NHS Business World System
- Creating databases
- Minute taking
Knowledge
Essential
- Awareness of Health Education England's Digital Capability Framework and its applications
- Medical Education or Health Professional Training
Desirable
- Understanding of medical career path including education and training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
