Job summary
The post holder should be flexible and adaptable to meet the changing needs of the work area. The post holder will require qualities of tact, discretion and courtesy in this very varied post.
The post holder must have the ability to work to strict deadlines and to be a fully involved and supportive member of the Team, providing comprehensive line management.
Main duties of the job
To provide comprehensive line management of the Women's Health admin team.
Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets
Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Experience
Essential
- Experience of working for and within a team
- Previous experience of managing and supervising staff
- Able to communicate with, co-ordinate and liaise with a multidisciplinary team
- Able to prioritise workload and meet deadlines and use own initiative
Desirable
- Previous experience of NHS
- Knowledge of NHS systems, including All Scripts
- Experience of recruitment, appraisal and performance management
Qualifications
Essential
- Computer literate including Word and Excel
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Relevant management qualification or equivalent level of experience
Skills
Essential
- Able to remain calm in a busy environment whilst working under pressure
- Ability to implement policies and procedures for own team and propose changes
- Good interpersonal skills
- Excellent organisational skills
- Audio typing, 50 wpm minimum
- Ability to motivate staff and achieve optimum performance.
Desirable
- Minimum 2 years secretarial experience
Knowledge
Essential
- Knowledge of working for and within a team and managing the work of a team
Desirable
- Processing of confidential information (Data Protection Act 1998)
- Knowledge of medical terminology
- Knowledge of 18wk pathways
Person Specification
Experience
Essential
- Experience of working for and within a team
- Previous experience of managing and supervising staff
- Able to communicate with, co-ordinate and liaise with a multidisciplinary team
- Able to prioritise workload and meet deadlines and use own initiative
Desirable
- Previous experience of NHS
- Knowledge of NHS systems, including All Scripts
- Experience of recruitment, appraisal and performance management
Qualifications
Essential
- Computer literate including Word and Excel
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Relevant management qualification or equivalent level of experience
Skills
Essential
- Able to remain calm in a busy environment whilst working under pressure
- Ability to implement policies and procedures for own team and propose changes
- Good interpersonal skills
- Excellent organisational skills
- Audio typing, 50 wpm minimum
- Ability to motivate staff and achieve optimum performance.
Desirable
- Minimum 2 years secretarial experience
Knowledge
Essential
- Knowledge of working for and within a team and managing the work of a team
Desirable
- Processing of confidential information (Data Protection Act 1998)
- Knowledge of medical terminology
- Knowledge of 18wk pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
