Outpatients Assistant Administrator

Job summary

Job overview

This is a new and exciting opportunity to join a newly createdWomens Health Outpatient Team who will provide key serviceswithin the patient pathway for Outpatient, daycase and inpatientactivity. Our aim is to have a hardworking team tocontinually ensure that patient care is at the forefront of ourservice.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

Previous candidates need not apply

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

Main duties of the job

The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlinedadministrative service to patients and customers of Womens Health. Outpatients Assistant Administrators arethe first part of the patients journey and it is essential that we deliver an extremely high level of customer service.This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with thepatient, speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellentpatient experience ready for when they attend for their hospital outpatient appointments. Outpatient AssistantAdministrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment.The post holder will be required to work across many IT systems to complete tasks. They will be dealing withwomen who are referred in on an 18wk pathway and also cancer pathway patients requiring urgentappointments.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

If you are passionate about people, you're the perfect fit for us as a health professional.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.