East Kent Hospitals University NHS Foundation Trust

Senior Health Care Support Worker (Emergency Department)

The closing date is 22 January 2026

Job summary

Please note that we are unable to provide Sponsorship for our Healthcare Assistant and Support Worker roles.

We are looking for enthusiastic, self-motivated Senior Health Care support workers to join our friendly Emergency Department at William Harvey Hospital. You will be working with our wide team of physicians and nurses in this busy ED.

Main duties of the job

East Kent Hospitals University Foundation Trust is one of the largest Trusts in England and is situated in the heart of the "Garden of England." The Trust has two Urgent Treatment Centre (UTC), at Canterbury and Dover and two co - located UTC, one at the Queen Elizabeth the Queen Mother Hospital in Margate and the other being at the William Harvey Hospital in Ashford

Currently we have a Senior Health Care support worker posts available within the ED at William Harvey Hospital.

Applicants must have completed their competencies and training required for the post to be considered for an interview. Applications from Band 2 will be considered for trainee posts. The post holder must have a willingness to work with children, adults and must be aware of the need to undertake shift work to cover the needs of the service; this includes working nights, weekends and public holidays.

We welcome applicants with customer care experience, a good command of written and spoken English, some basic IT skills and a caring and willing attitude; this post is a great opportunity to join employment with the National Health Service one of the world's largest healthcare providers

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Details

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-3836WHH

Job locations

William Harvey Hospital

Kennington Road

Ashford

TN24 0LZ


Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications and training

Essential

  • Holds GCSE grade A-C /4-9 or level 2 functional skills in both Maths and English and can provide evidence of completion.
  • Fully Completed the National Care Certificate and can provide evidence of completion.
  • Holds an RQF (regulated qualifications framework) level 3 diploma in Health & Social Care or higher academic equivalent in health and social care and can provide evidence of completion.

Desirable

  • Knowledge of care and related procedures, skill in clinical observations, knowledge of relevant legislation; short courses to undertake patient and clinical care duties, completion of a competency-based workbook

Governance

Essential

  • Adheres to Trust policies
  • Will comply with the Data Protection Act, CNORIS, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.
  • Act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Clinical Skills and Experience

Essential

  • Experience of working with people ideally in front line patient care
  • Basic computer/keyboard skills

Desirable

  • Previous experience as an HCSW in an acute hospital
Person Specification

Qualifications and training

Essential

  • Holds GCSE grade A-C /4-9 or level 2 functional skills in both Maths and English and can provide evidence of completion.
  • Fully Completed the National Care Certificate and can provide evidence of completion.
  • Holds an RQF (regulated qualifications framework) level 3 diploma in Health & Social Care or higher academic equivalent in health and social care and can provide evidence of completion.

Desirable

  • Knowledge of care and related procedures, skill in clinical observations, knowledge of relevant legislation; short courses to undertake patient and clinical care duties, completion of a competency-based workbook

Governance

Essential

  • Adheres to Trust policies
  • Will comply with the Data Protection Act, CNORIS, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.
  • Act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Clinical Skills and Experience

Essential

  • Experience of working with people ideally in front line patient care
  • Basic computer/keyboard skills

Desirable

  • Previous experience as an HCSW in an acute hospital

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Kennington Road

Ashford

TN24 0LZ


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospital

Kennington Road

Ashford

TN24 0LZ


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ED Matron

Laura Fox

laura.fox@nhs.net

01233651862

Details

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-3836WHH

Job locations

William Harvey Hospital

Kennington Road

Ashford

TN24 0LZ


Supporting documents

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