Fracture Clinic Administrator/Receptionist
The closing date is 22 January 2026
Job summary
This job entails a dual role of administrative and receptionist work for the fracture clinic. The role will be shared with a colleague, alternating the work during the week.
Main duties of the job
Meet and greet patients and visitors in a friendly welcoming helpful way
Keeping patients and visitors informed of any delays
Attending patients as they arrive to clinic
Outcoming clinical attendance on Allscripts prior to patient leaving department, escalating problems at the time
Booking Transport
Booking into clinic appointments and rebooking further clinics
Maintain accuracy and legibility of patient records in accordance with trust policy
Input and update data on the computer system ensuring that clinics are cashed up at the end of each working day
Answer the telephone in a courteous and timely manner and acting on information
Ensure accuracy in giving and receiving messages
Assist with maintenance of stores and equipment with careful stock control
Contribute to note preparation for clinics
Maintain excellent and effective working relationships with all members of the multidisciplinary team
Ensure all people attending clinic are treated in a kind compassionate and courteous manner with caring conversations
Maintain patient confidentiality, privacy and dignity
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Details
Date posted
16 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
344-6912KCH-B
Job locations
Kent and Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent and Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
East Kent Hospitals University NHS Foundation Trust's privacy notice (opens in a new tab)