Bereavement Services Officer

Job summary

We are looking for an empathetic, caring, enthusiastic and motivated individual. You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service.

Bereavement Services are the team who work alongside the Medical Examiners team to arrange for the Medical Cause of Death Certificates for our deceased patients to be completed. Bereavement Services speak to and liaise with bereaved relatives and co-ordinate with the Medical Examiners team, the mortuary team, the Coroner's Office, funeral directors and Registrars. As a member of the team you must be computer literate, used to working on the telephone, able to listen and support the bereaved, as well as your colleagues.

If you are a hardworking, compassionate, organised and confident individual, with strong administration/IT skills, we would love to hear from you.

You will need to flexible, as you may need to travel to one of the other sites at short notice to cover the service.

This is a full time role is based at the William Harvey Hospital and the hours are Monday to Friday 08.30-16.30pm.

Main duties of the job

The successful candidate will provide a compassionate and understanding service to bereaved families, offering help, support and information, to ensure understanding of the administration process and working to provide the Medical Cause of Death Certificate for our deceased patients.

The role also includes ensuring deceased's property is recorded, safely stored and returned to the families, carers or legal representatives.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.