Job summary
Working as first point of contact on behalf of the Respiratory NIV and Asthma nursing team and the Trust and deal effectively and courteously with all enquiries from GPs, patients and other departments, under the leadership and guidance of a senior medical secretary. The successful applicant will be able to effectively prioritise their workload working on their own initiative as well as part of a team to access all enquiries, deal with these effectively and proactively to ensure a safe and smooth pathway for all our patients.
Main duties of the job
Complete audio clinical letters and other correspondence asrequired by the senior nurses and their teams within agreed timeframes. Proactively take forward any instructions from the medical team, including collating and sending equipment where appropriate, making follow up and new appointments. Monitor and ensure clinics are always fully utilised and cached up fully. The regular use of multiple IT systems including EPR, PAS, Sunrise and EDNs on a daily basis plus regular review of the team's PTL for validation and new and follow up appointments.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Job description
Job responsibilities
Please scroll down to view the Job Description and Person Specification found under 'Supporting Documents'.
Job description
Job responsibilities
Please scroll down to view the Job Description and Person Specification found under 'Supporting Documents'.
Person Specification
Skills
Essential
- Experience of working for and within a team
- Contributing to the design and development of standard reports
- Able to prioritise workload and meet deadlines and use own initiative
- Able to communicate with, co-ordinate and liaise with a multidisciplinary team
- Able to make judgements involving a range of facts, that require analysis
- Able to remain calm in a busy environment whilst working under pressure.
- Able to communicate routine information but understanding barriers to communication and imparting occasional sensitive information
- Basic Excel - application of basic formulas and exception reporting
Desirable
- Previous experience of NHS Skills in NHS computer software
- Audio typing, 50 wpm minimum
Knowledge
Essential
- Knowledge of a range of office work procedures and practice the majority of which is non routine
Desirable
Person Specification
Skills
Essential
- Experience of working for and within a team
- Contributing to the design and development of standard reports
- Able to prioritise workload and meet deadlines and use own initiative
- Able to communicate with, co-ordinate and liaise with a multidisciplinary team
- Able to make judgements involving a range of facts, that require analysis
- Able to remain calm in a busy environment whilst working under pressure.
- Able to communicate routine information but understanding barriers to communication and imparting occasional sensitive information
- Basic Excel - application of basic formulas and exception reporting
Desirable
- Previous experience of NHS Skills in NHS computer software
- Audio typing, 50 wpm minimum
Knowledge
Essential
- Knowledge of a range of office work procedures and practice the majority of which is non routine
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
