Job summary
As a team we are working hard to ensure we put patients at theheart of everything we do. We are on an exciting improvementjourney and can offer you a rewarding and supportive roleproviding a full range of diagnostic care within the RespiratoryDiagnostic team.
Main duties of the job
- To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
- Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.
- Appoint extra clinics to help bring the waiting times down to be acceptable level.
- Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
- To undertake other clerical duties as required, appropriate to the grading.
- To cover reception when needed.
- Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
- To attend all in-house training courses as required, enabling the delivery of new service developments/changes.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications & Training
Essential
- GCSE Maths and English Grade C or above (or equivalent)
- RSA stage III typing or proven keyboard skills. Microsoft office including excel and Powerpoint
Skills & Experience
Essential
- Accurate typing skills. IT skills using Microsoft software and excel. Ability to prioritise workload.
- Ability to work on own initiative.
- Excellent communication skills.
- Planning and organisation skills.
- Diplomacy, discretion and confidentiality.
Desirable
- Experience of working in a customer service environment.
- Basic understanding of follow up appointments.
Governance
Essential
- Upholds and models the Trust values
Desirable
- Knowledge of Datix reporting
Personal & Professional Attributes
Essential
- Knowledge of the NHS appointment system
- Experience of supervising a team
Desirable
- Basic knowledge of audit reporting
- Previous experience of working within a busy environment
Person Specification
Qualifications & Training
Essential
- GCSE Maths and English Grade C or above (or equivalent)
- RSA stage III typing or proven keyboard skills. Microsoft office including excel and Powerpoint
Skills & Experience
Essential
- Accurate typing skills. IT skills using Microsoft software and excel. Ability to prioritise workload.
- Ability to work on own initiative.
- Excellent communication skills.
- Planning and organisation skills.
- Diplomacy, discretion and confidentiality.
Desirable
- Experience of working in a customer service environment.
- Basic understanding of follow up appointments.
Governance
Essential
- Upholds and models the Trust values
Desirable
- Knowledge of Datix reporting
Personal & Professional Attributes
Essential
- Knowledge of the NHS appointment system
- Experience of supervising a team
Desirable
- Basic knowledge of audit reporting
- Previous experience of working within a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
