East Kent Hospitals University NHS Foundation Trust

Waiting List Co-ordinator

The closing date is 06 October 2025

Job summary

We are looking for an experienced Waiting list coordinator to join our busy General Surgery team at QEQMH. We are looking for someone reliable with a high standard of communication and organisational skills to provide an efficient administrative service to our team. The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service. This position is full-time, working 37.5 hours per week (Monday - Friday).

Main duties of the job

  • The post holder will be part of the Waiting List team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists.
  • To ensure this is appropriately managed this will require processing of complex and sensitive information.
  • The post holder will be required to manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy.
  • The coordinator is responsible for the administrative rolewithin the patient's pathway from the decision to treat electively to the date of admission.
  • Key liaison between the Trust and outsourced dictation services, or voice recognition services, for themajority of clinical administration.
  • Provide comprehensive administrative support to consultants and their teams.
  • Work in a team based secretarial service providing support for each other and ensuring continuity of the service.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Details

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-2912SAC-A

Job locations

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Experience

Essential

  • Team Working
  • Experience of dealing with the public
  • 1 Years previous administration experience in the NHS target driven environment

Desirable

  • Experience of NHS Health care enviroment?

Skills

Essential

  • Able to communicate with a variety of people at all levels
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to prioritise and meet deadlines

Desirable

  • Understanding of patient access targets

Qualifications

Essential

  • GCSE or equivalent in English and Maths
Person Specification

Experience

Essential

  • Team Working
  • Experience of dealing with the public
  • 1 Years previous administration experience in the NHS target driven environment

Desirable

  • Experience of NHS Health care enviroment?

Skills

Essential

  • Able to communicate with a variety of people at all levels
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to prioritise and meet deadlines

Desirable

  • Understanding of patient access targets

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Mohammad Salar

Mohammad.Salar@nhs.net

07875511073

Details

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

344-2912SAC-A

Job locations

QEQM Hospital

St Peters Road

Margate

CT9 4AN


Supporting documents

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