Job summary
An exciting opportunity has arisen to work as part of the All Age Safeguarding administration team, supporting Safeguarding Adults, Safeguarding Children, Learning Disabilities and Autism.
We are looking for a dynamic and motivated individual, who will fit well into a multi discipline, multi-agency team.
The Safeguarding team deals with information that can be upsetting on a daily basis, and because of that this post would suit a candidate who can demonstrate resilience, maturity, calmness under pressure and supreme professionalism.
The successful candidate will have excellent written and verbal communication skills as well as experience of a busy office environment. We are looking for a team player who has great interpersonal skills. Due to the often changing nature of the work this role would suit a person who has strong time management skills and the ability to prioritise effectively.
Main duties of the job
As an administrator you will be involved with all the functions of this busy team. You will provide full administrative support to the Safeguarding professionals in the team which will include answering the telephone, diary management, data entry, minute taking, organising training, liaising with internal staff and external agencies, alongside the usual administrative tasks.
You will be working with some of the Trust's electronic record systems to research, record and input data. You will handle telephone and email enquiries from staff and be expected to signpost them to the necessary information and have a good knowledge of the work performed by the Trust as a whole.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Qualifications
Essential
Desirable
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Experience
Essential
- Minimum of 2 years experience in an administrative role
- Able to demonstrate a comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Demonstratable experience in dealing with sensitive and confidential information.
Desirable
- Previous NHS experience
- Understand the role and responsibility of the Safeguarding Adults team
- Previous experience of working within a busy administrative team
- Able to demonstrate evidence of own personal development
- Experience of supporting and taking minutes of meetings
Skills
Essential
- An ability to maintain confidentiality and trust
- Able to demonstrate ability to input data accurately/efficiently
- Able to demonstrate organisational and diary management skills to include co-ordination of meetings and associated duties.
- Used to working via virtual meetings and using a headset.
Knowledge
Essential
- Demonstrate ability and knowledge to utilise various software packages to include Microsoft Office Applications, i.e. word, excel etc
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Demonstrate a higher level off IT knowledge, specifically producing reports from Excel spread sheets
- Knowledge of NHS Electronic Staff records in relation to recording training
- Demonstrate knowledge of electronic patient information systems
Personal Attributes
Essential
- Professional, calm and efficient manner
- Positive and flexible approach to work
- Able to cope with distressing information
- Clear communicator with excellent writing, data entry skills
- Ability to work under pressure in a busy working environment and able to multi-task
- Effective team working
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines without supervision
- Understanding of and commitment to equality of opportunity and good working relationships
- Committed to promoting a positive image of the Safeguarding Adults team and the wider Trust.
Other
Essential
- To be aware of and adhere to the Trust's Visions, Missions and Values
Desirable
- Ability to travel independently in accordance with Trust policies and service needs
Person Specification
Qualifications
Essential
Desirable
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Experience
Essential
- Minimum of 2 years experience in an administrative role
- Able to demonstrate a comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Demonstratable experience in dealing with sensitive and confidential information.
Desirable
- Previous NHS experience
- Understand the role and responsibility of the Safeguarding Adults team
- Previous experience of working within a busy administrative team
- Able to demonstrate evidence of own personal development
- Experience of supporting and taking minutes of meetings
Skills
Essential
- An ability to maintain confidentiality and trust
- Able to demonstrate ability to input data accurately/efficiently
- Able to demonstrate organisational and diary management skills to include co-ordination of meetings and associated duties.
- Used to working via virtual meetings and using a headset.
Knowledge
Essential
- Demonstrate ability and knowledge to utilise various software packages to include Microsoft Office Applications, i.e. word, excel etc
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Demonstrate a higher level off IT knowledge, specifically producing reports from Excel spread sheets
- Knowledge of NHS Electronic Staff records in relation to recording training
- Demonstrate knowledge of electronic patient information systems
Personal Attributes
Essential
- Professional, calm and efficient manner
- Positive and flexible approach to work
- Able to cope with distressing information
- Clear communicator with excellent writing, data entry skills
- Ability to work under pressure in a busy working environment and able to multi-task
- Effective team working
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines without supervision
- Understanding of and commitment to equality of opportunity and good working relationships
- Committed to promoting a positive image of the Safeguarding Adults team and the wider Trust.
Other
Essential
- To be aware of and adhere to the Trust's Visions, Missions and Values
Desirable
- Ability to travel independently in accordance with Trust policies and service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
