Job summary
An exciting opportunity has arisen within the Outpatient Reception team. This role will be based at the William Harvey Hospital Ashford
Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.
The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and moderate use of display screen equipment.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
The position hours will be 37.5 Hours per week
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
The position hours will be 37.5 Hours per week
Person Specification
Other
Essential
- Demonstrate flexibility to adapt with the needs of a changing service.
- To be aware of and adhere to the Trust's Values and Behaviours
Knowledge
Essential
- Computer literate
- Knowledge of Microsoft Office packages e.g. Word, Excel, etc
Desirable
- Previous PAS experience
- Processing of confidential information (Data Protection Regulation 2018).
Skills
Essential
- Ability to multi-task
- Standard/Good keyboard skills
- Accuracy - pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines
- Good verbal and interpersonal skills to effectively communicate with patients, colleagues and all service users, both written and verbally
- Confidence to handle difficult conversations with patients, staff, relatives and carers whilst maintain a high level of customer service
- To remain calm under pressure
Desirable
- Use of email including updating of calendar and appointments
- Ability to track information
Experience
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers
- Experience of having been part of a team and in a customer focused role dealing with the public both on the telephone and in person Clerical/Administrative experience
Desirable
- Previous experience of working within a busy environment
- Previous NHS experience
Qualifications
Essential
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
Person Specification
Other
Essential
- Demonstrate flexibility to adapt with the needs of a changing service.
- To be aware of and adhere to the Trust's Values and Behaviours
Knowledge
Essential
- Computer literate
- Knowledge of Microsoft Office packages e.g. Word, Excel, etc
Desirable
- Previous PAS experience
- Processing of confidential information (Data Protection Regulation 2018).
Skills
Essential
- Ability to multi-task
- Standard/Good keyboard skills
- Accuracy - pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines
- Good verbal and interpersonal skills to effectively communicate with patients, colleagues and all service users, both written and verbally
- Confidence to handle difficult conversations with patients, staff, relatives and carers whilst maintain a high level of customer service
- To remain calm under pressure
Desirable
- Use of email including updating of calendar and appointments
- Ability to track information
Experience
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers
- Experience of having been part of a team and in a customer focused role dealing with the public both on the telephone and in person Clerical/Administrative experience
Desirable
- Previous experience of working within a busy environment
- Previous NHS experience
Qualifications
Essential
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
