Job summary
You will work as part of the management team and be responsible for the Administrative & Clerical Team to coordinate the administrative RTT pathway for patients, and with the Medical Secretary Supervisor, Waiting List team and Deputy Operations Manager to coordinate the work of the specialty admin team, ensuring there is effective co-operation between departments involved in the delivery of services for the RTT pathway, cancer and trauma services.
You are responsible for the collection of accurate and timely data regarding patients, and ensuring that both outpatient and inpatient capacity is sufficient for demand both in real time and looking forward.
You will be actively involved in service improvement programmes to streamline the patient pathway and improve the quality of patient care. You will also support and coordinate on strategic plans for services.
Main duties of the job
The role will involve working with a range of staff across the entire organisation, but particularly in the Kent & Canterbury Hospital Care Group. The post will be within Trauma & Orthopaedics but you may be asked to provide immediate support to other areas when necessary. Excellent communication and interpersonal skills and the ability to work flexibly are essential.
The emphasis of this post will be on both elective surgery and out-patient bookings, following patients through the whole 18-week pathway as well as the smooth running of our Trauma services.
You will be expected to effectively lead on appropriate plans to identify and escalate gaps in capital/revenue items and help support the development of projects relating to these gaps
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent A -C including Maths and English
Desirable
- Management qualification or educated to Degree level
- Evidence of continued professional development
Skills and Experience
Essential
- At least 3 years operational supervisor experience working in a complex, multi sited, multi- professional organisation
- Previous experience of managing challenging targets within tight deadlines
- Previous experience of managing a range of staff groups, including managing performance.
- Previous experience of managing projects at operational level.
- Demonstrable understanding of demand and capacity management.
Desirable
- Previous NHS experience Operational experience within an acute Trust
- Operational experience within an acute Trust
- Knowledge of doctors rotas
Governance
Essential
- Knowledge of budgetary Systems.
Desirable
- Knowledge of organisational structure and operating policies
Personal & Professional Attributes
Essential
- Knowledge of Referral to Treatment pathway management.
- Management processes and procedures
- Project monitoring.
- Knowledge of how to draft reports.
Desirable
- Knowledge of PAS
- Knowledge of business case procedures
Other Requirements
Essential
- Upholds and role models the Trust values
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent A -C including Maths and English
Desirable
- Management qualification or educated to Degree level
- Evidence of continued professional development
Skills and Experience
Essential
- At least 3 years operational supervisor experience working in a complex, multi sited, multi- professional organisation
- Previous experience of managing challenging targets within tight deadlines
- Previous experience of managing a range of staff groups, including managing performance.
- Previous experience of managing projects at operational level.
- Demonstrable understanding of demand and capacity management.
Desirable
- Previous NHS experience Operational experience within an acute Trust
- Operational experience within an acute Trust
- Knowledge of doctors rotas
Governance
Essential
- Knowledge of budgetary Systems.
Desirable
- Knowledge of organisational structure and operating policies
Personal & Professional Attributes
Essential
- Knowledge of Referral to Treatment pathway management.
- Management processes and procedures
- Project monitoring.
- Knowledge of how to draft reports.
Desirable
- Knowledge of PAS
- Knowledge of business case procedures
Other Requirements
Essential
- Upholds and role models the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
