Job summary
The Derry Unit is an outpatient service based at the Royal Victoria Hospital that delivers diagnostics and treatment to a variety of urology patients. As a team we are working hard to ensure we deliver the highest standard of care, and we believe you will find this role a rewarding, flexible and supportive one where development opportunities are also available.We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Main duties of the job
The postholder will be expected to provide and receive routine information. Exchange of verbal and written information with a range of individuals/groups/departments which may include patients, staff or carers relating to enquires about appointments, admissions and meetings.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Personal/professional attributes
Essential
- Knowledge of Microsoft Office packages e.g. Word,
Qualifications and training
Essential
- Basic numeracy & literacy qualifications GCSE RSA ll or equivalent
- Upholds and models the Trust values.
Clinical skills and experience
Essential
- Experience in a customer facing role.
- Ability to communicate clearly, both written and verbally good telephone manner interact with colleagues and other stakeholders courteously. Diplomacy & tact in handling enquiries prioritise and organise own workload
Person Specification
Personal/professional attributes
Essential
- Knowledge of Microsoft Office packages e.g. Word,
Qualifications and training
Essential
- Basic numeracy & literacy qualifications GCSE RSA ll or equivalent
- Upholds and models the Trust values.
Clinical skills and experience
Essential
- Experience in a customer facing role.
- Ability to communicate clearly, both written and verbally good telephone manner interact with colleagues and other stakeholders courteously. Diplomacy & tact in handling enquiries prioritise and organise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
