Bereavement Services Officer

Job summary

We are looking for an empathetic, caring, enthusiastic and organised individual. You need to be able to prioritise your day and liaise with others, to co-ordinate a wide range of tasks within tight timescales, working under pressure and showing initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service.

Bereavement Services speak with and support bereaved relatives, to navigate the administration needed after losing a loved one. Bereavement Services work alongside the Medical Examiners team to arrange completion of the Medical Cause of Death Certificates for our deceased patients. This role will also interact with the mortuary team, the Coroner's Office, funeral directors and Registrars.

You must be computer literate, used to updating a database, to keep information up to date. A large part of your day will involve working on the telephone, listening and supporting the bereaved.

If you are a hardworking, compassionate, organised and confident individual, with strong administration/IT skills, we would love to hear from you.

You will need to flexible, as you may need to travel to one of the other sites at short notice to cover the service.

Main duties of the job

The successful candidate will provide a compassionate and understanding service to bereaved families, offering help, support and information, to ensure understanding of the administration process and working to provide the Medical Cause of Death Certificate for our deceased patients.

The role also includes ensuring deceased's property is recorded, safely stored and returned to the families, carers or legal representatives.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

PLEASE NOTE - SPONSORSHIP CANNOT BE OFFERED FOR THIS ROLE