Job summary
To provide a flexible resource to support senior ward and unit teams in the provision of services.
Duties will include but are not limited to:
Liaising with internal and external stakeholders on behalf of your manager, colleagues or members of their professional team.
Working flexibly for the critical care teams, covering the work of colleagues during peak periods or absence
To provide administrative support to the Deputy Head of Nursing for the daily sitrep and staffing meetings.
Collecting, sorting and prioritising incoming mail to include e-mail management for the matron.
Provision of professional and timely communication links between patients/ relatives and medical/ clinical staff to ensure channels of communication are efficient and effective at all times.
Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
Encouragement and collation of open and honest feedback formally and informally from patients and service users.
Implementing and maintaining both manual and electronic filing systems and databases as required ensuring all documents are accurately and appropriately archived Organisation of maintenance repairs or reporting of faults.
Main duties of the job
Responsible for ordering stationary and other equipment whilst monitoring and maintaining stock levels
Work in a person-centred way with all members of the healthcare team
Working closely with the audit lead to conduct audits and input data accurately.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
The postholder will need to manage conflicting priorities.
We confirm that the details of the above post as presented are correct. This is a description of the duties of the post as it is at present. This is not intended to be exhaustive. The job will be reviewed on a regular basis in order to ensure that the duties meet the requirements of the service and to make any necessary changes
Job description
Job responsibilities
The postholder will need to manage conflicting priorities.
We confirm that the details of the above post as presented are correct. This is a description of the duties of the post as it is at present. This is not intended to be exhaustive. The job will be reviewed on a regular basis in order to ensure that the duties meet the requirements of the service and to make any necessary changes
Person Specification
Qualifications
Essential
- Computer literate including intermediate Word and Excel and use of software packages. GCSE in Maths and English or Equivalent
Desirable
- Previous experience working within a busy administrative environment Base level of knowledge and an understanding of terms relating to the Critical Care Unit. Typing to 40 wpm minimum Experience of conducting surveys and audits as necessary to own work
Skills
Essential
- Experience of working for and within a team Advanced keyboard skills Ability to prioritise workload and meet deadlines Ability to communicate with, co-ordinate and liaise with a multidisciplinary team Ability to remain calm in a busy environment whilst working under pressure Able to make judgements involving facts or situations requiring some analysis Data entry, text processing, storage of data, numeracy, accuracy and attention to detail Excellent organisational skills Ability to use own initiative Adaptable Good interpersonal skills e.g. interact with colleagues and clients courteously
Desirable
- Previous experience working within a busy administrative environment Base level of knowledge and an understanding of terms relating to the Critical Care Unit. Typing to 40 wpm minimum Experience of conducting surveys and audits as necessary to own work
Person Specification
Qualifications
Essential
- Computer literate including intermediate Word and Excel and use of software packages. GCSE in Maths and English or Equivalent
Desirable
- Previous experience working within a busy administrative environment Base level of knowledge and an understanding of terms relating to the Critical Care Unit. Typing to 40 wpm minimum Experience of conducting surveys and audits as necessary to own work
Skills
Essential
- Experience of working for and within a team Advanced keyboard skills Ability to prioritise workload and meet deadlines Ability to communicate with, co-ordinate and liaise with a multidisciplinary team Ability to remain calm in a busy environment whilst working under pressure Able to make judgements involving facts or situations requiring some analysis Data entry, text processing, storage of data, numeracy, accuracy and attention to detail Excellent organisational skills Ability to use own initiative Adaptable Good interpersonal skills e.g. interact with colleagues and clients courteously
Desirable
- Previous experience working within a busy administrative environment Base level of knowledge and an understanding of terms relating to the Critical Care Unit. Typing to 40 wpm minimum Experience of conducting surveys and audits as necessary to own work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
