Job summary
An exciting opportunity has arisen within the Ophthalmology/Optometry Department for a band 3 Administrator to assist the Optical Service Administration Manager and Optometrist Principal this is part time 7.5 hours per week.
This role involves providing administration support to the multi disciplinary ophthalmology team comprising of the Optometry, Orthoptic, Nursing and Technician teams.
Main duties of the job
The role involves ensuring that the rota for the optometric sciences team is checked off against Allscripts so that clinics across the 6 hospital sites are staffed correctly. When clinics have to be cancelled due to sickness or equipment failure the administrator may have to complete a CMF and then contact patients inform them of the changes.
This role deals with patient enquiries both face to face and over the telephone.
This post also provides administration support for the contact lens service, optometric science team including virtual services. This would include outcoming clinics, CMFs, contact lens ordering.
In addition this role organises the ordering via Agresso and My Supply chain for the teams requirements. This role also reports any domestic or estate faults through to the relevant helpdesks.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Allscripts knowledge and IT
- Experience in Microsoft packages
- Minute taking
- Data entry experience
- Experience of dealing with patient complaints
Desirable
- Staff rota experience
- Knowledge of Open Eyes, Winscribe, Windip, Envoy and EPR
- Experience of CMF's
- Knoledge of ophthalmology clinics
Skills
Essential
- Good planning, problem solving, multi tasking and organisational skills
- Ability to manage diaries, book meeting rooms and appointments
Desirable
- Ability to plan ahead and work to tight deadlines
- Ability to deal with conflict in a calm and professional manner
Knowledge
Essential
- Knowledge of Ophthalmology clinics and sub specialities
Desirable
- Experience of using Agresso and My Supply Chain
Other requirements
Essential
- Ability to stay calm under pressure
- Ability to maintain confidentiality
Desirable
- Experience of working in an administration role previously
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Allscripts knowledge and IT
- Experience in Microsoft packages
- Minute taking
- Data entry experience
- Experience of dealing with patient complaints
Desirable
- Staff rota experience
- Knowledge of Open Eyes, Winscribe, Windip, Envoy and EPR
- Experience of CMF's
- Knoledge of ophthalmology clinics
Skills
Essential
- Good planning, problem solving, multi tasking and organisational skills
- Ability to manage diaries, book meeting rooms and appointments
Desirable
- Ability to plan ahead and work to tight deadlines
- Ability to deal with conflict in a calm and professional manner
Knowledge
Essential
- Knowledge of Ophthalmology clinics and sub specialities
Desirable
- Experience of using Agresso and My Supply Chain
Other requirements
Essential
- Ability to stay calm under pressure
- Ability to maintain confidentiality
Desirable
- Experience of working in an administration role previously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
