Quality Administrator

Job summary

Are you an administrator with a continuous improvement mindset, who would like to play an integral part in the Trust's journey to a Good and then Outstanding CQC rating?

You need to be able to manage conflicting deadlines and be adept at Microsoft software, particularly Word and Excel. You will be able to learn new systems quickly and develop great working relationships with all levels of clinical and non-clinical colleagues and with our regulator, the Care Quality Commission (CQC). You will be keeping the Compliance, Assurance and Quality Team on track with all our meetings, action plans, correspondence and forward planning so excellent organisation, communication skills and attention to detail are a must.

The role is office-based with some home-working currently, with a need to travel to all Trust sites on an occasional basis to undertake assurance visits and some meetings.

As a small team of four people focussed on CQC compliance and assurance, good communication and collaborative working between us is essential. At times of CQC inspection and engagement activities workload is high and a flexible approach is needed to ensure cover and achievement of all deadlines. All team members receive regular 1-1s with their manager, and attend team meetings.

Please note that recruitment is underway to several positions within the Chief Nursing Officer's department and as such, this post may be subject to some changes to the detail within the job descriptions.

Main duties of the job

Working within the Chief Nursing Officer's directorate, the Quality Administrator will support the Compliance, Assurance and Quality Facilitators by providing high quality administration support to the CQC compliance and assurance and quality strategy programmes of work. This post is to primarily support the CQC Compliance and Assurance programme.

Working with a wide range of stakeholders across the Trust the post holder will:

• Provide administration support to the Head of CQC Compliance & Improvement, Quality Assurance, Compliance & Improvement Lead and Compliance, Assurance and Quality Facilitators, or on an ad-hoc basis anyone working within the remits of the CQC, CQUIN and quality programmes.
• Follow up action plans, arrange and minute meetings, update project documentation, manage queries to the team and ensure correspondence is logged and actioned.
• Work independently and manage own workload, use initiative but with support and guidance.
• At times of CQC inspection work flexibly by making arrangements at very short notice such as room bookings, parking, refreshments, inspector identification badges, liaising with the CQC and colleagues.
• Positively promote the Trust's improvement journey and objectives to get to a CQC rating of good and then outstanding by acting as an advocate for improvement.

About us

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.