IT Service Desk Apprentice - Annexe 21

Job summary

An exciting opportunity has arisen within our IT Service Desk Team at the Royal Victoria Hospital in Folkestone. This is a fixed term post for 18 months for someone who wants a chance to experience work within a fast paced environment and also commit to college work provided by an external learning supplier.

We are seeking to recruit a self-motivated and driven IT Service Desk Apprentice to join our busy and friendly IT department.

You will be expected to provide Remote Telephone Support as well as a small amount of hands on support. All applicants must have the ability to work under pressure and to tight deadlines and manage priorities effectively. Customer care skills are an extremely important factor to this role.

The post is 37.5 hours per week with a college work commitment as part of the Apprenticeship programme.

This role offers an excellent opportunity to join a large IT Service (100+ staff) that will offer opportunities for Career Progression to the right candidates

Annexe 21 of Band 3: (pro rata where applicable)Year 1 - 70% - £17,035Year 2 - 75% - £18,252

Main duties of the job

Provide a wide range of first line technical support services, including advice and guidance to customers throughout the Trust via telephone (ITIL Incident Process), logging calls, monitoring IT systems and data networks, evaluating performance issues and faults, advising upon and taking action to resolve faults and problems, including channelling requests for help to additional 1st, 2ndor 3rdline support for resolution, using "Hot Transfer" as appropriate, ensuring the ongoing delivery of support services to a high standard combined with customer service excellence. This is a telephone based role with occasional exposure to Onsite work.

About us

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."