Job summary
The post holder will be responsible for implementing, supporting, testing and managing Sunrise and the Trust's other Clinical Information Systems (CIS). The post holder will be the first point of contact for all end-user support queries, responsible for resolving issues by dealing directly with users, department managers and vendor support.
Main duties of the job
The post holder will act as an expert on the functionality and processes contained within the system along with the clinical services provided by the Trust. The need to promote and maintain the highest levels of data quality will be a key responsibility for the application support analyst, challenging poor data capture and working practices where they exist
About us
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job description
Job responsibilities
- Provide guidance and advice to end users, acting as the first point of contact for the Trust across all sites where clinical services are provided.
- Lead responsibility to resolve end-user issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to complete the loop and improve fundamental system understanding amongst the user-base on an on-going basis.
- Responsible for monitoring and validating records and changes in the application for accuracy, taking necessary corrective measures where applicable. Again, not purely responsible for fixing problems but educating users to raise fundamental system understanding amongst the user-base.
- Responsible for ensuring and championing the highest levels of data quality, advocating absolute best practice at all times and challenging end-user activity if accepted standards are not being met.
- Responsible for the correct functioning of the application and will follow the escalation process if issues occur, liaising with senior management, the IT department and the external vendor support accordingly.
- Create and maintain documentation and policies relating to the use and functionality of clinical information systems, e.g. business continuity SOPs.
- Responsible for maintaining a manual recording system which can be used for planned/unplanned downtime of the application across all hospital sites.
- To use other Trust clinical information systems (e.g. PAS) daily to correct data quality inaccuracies assisting the validation team, clinical coding department and ward staff.
- Contribute to the design, implementation and delivery of an effective training programme for staff in the use of the application, ensuring that attendees have the relevant skills beforehand and that training materials are accurate, understandable and up to date.
- Participate in future IT procurement projects, meetings and software demonstrations and take an active role in investigating ways of implementing change through the use of IT which are appropriate and relevant to improving service delivery. Fully appreciate and align change to the Trusts strategic and business objectives.
- Promote and influence any change management processes linked to the application, achieved through a detailed understanding of the application and service needs rather than responding reactively to requests.
- Liaise directly with senior clinical staff and the application manager for information to ensure that protocols, procedures and help screens exist at appropriate points within the system and that patient information leaflets, reports and letters are auto-generated.
- Support the application manager in the development, integration and testing of additional IT systems for the directorate and across East Kent.
- Responsible for monitoring DATIX and allocating to appropriate team member to action.
- To adhere to and promote the Data Protection Act (1998) and local information governance policy relating to patient confidentiality, ensuring clinical data is not disclosed to any inappropriate persons within or outside the Trust. Give advice on the importance of policies and take the appropriate steps where misuse is identified.
Job description
Job responsibilities
- Provide guidance and advice to end users, acting as the first point of contact for the Trust across all sites where clinical services are provided.
- Lead responsibility to resolve end-user issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to complete the loop and improve fundamental system understanding amongst the user-base on an on-going basis.
- Responsible for monitoring and validating records and changes in the application for accuracy, taking necessary corrective measures where applicable. Again, not purely responsible for fixing problems but educating users to raise fundamental system understanding amongst the user-base.
- Responsible for ensuring and championing the highest levels of data quality, advocating absolute best practice at all times and challenging end-user activity if accepted standards are not being met.
- Responsible for the correct functioning of the application and will follow the escalation process if issues occur, liaising with senior management, the IT department and the external vendor support accordingly.
- Create and maintain documentation and policies relating to the use and functionality of clinical information systems, e.g. business continuity SOPs.
- Responsible for maintaining a manual recording system which can be used for planned/unplanned downtime of the application across all hospital sites.
- To use other Trust clinical information systems (e.g. PAS) daily to correct data quality inaccuracies assisting the validation team, clinical coding department and ward staff.
- Contribute to the design, implementation and delivery of an effective training programme for staff in the use of the application, ensuring that attendees have the relevant skills beforehand and that training materials are accurate, understandable and up to date.
- Participate in future IT procurement projects, meetings and software demonstrations and take an active role in investigating ways of implementing change through the use of IT which are appropriate and relevant to improving service delivery. Fully appreciate and align change to the Trusts strategic and business objectives.
- Promote and influence any change management processes linked to the application, achieved through a detailed understanding of the application and service needs rather than responding reactively to requests.
- Liaise directly with senior clinical staff and the application manager for information to ensure that protocols, procedures and help screens exist at appropriate points within the system and that patient information leaflets, reports and letters are auto-generated.
- Support the application manager in the development, integration and testing of additional IT systems for the directorate and across East Kent.
- Responsible for monitoring DATIX and allocating to appropriate team member to action.
- To adhere to and promote the Data Protection Act (1998) and local information governance policy relating to patient confidentiality, ensuring clinical data is not disclosed to any inappropriate persons within or outside the Trust. Give advice on the importance of policies and take the appropriate steps where misuse is identified.
Person Specification
Knowledge
Essential
- 3+ years' experience of working in a clinical information system support function or comparable experience
Knowledge
Essential
- Experience of large system and application first line support and supporting/delegating for senior application managers
Skills
Essential
- Experience of working under pressure particularly with end-users at all levels of seniority.
Skills
Essential
- Ability to exercise and manage own work effectively, independently and pragmatically to achieve and prioritise objectives, deadlines and solutions despite obstacles, working within the demands of the user environment
Knowledge
Desirable
- Experience of identifying problems and inconsistencies within the complexity of the application
Person Specification
Knowledge
Essential
- 3+ years' experience of working in a clinical information system support function or comparable experience
Knowledge
Essential
- Experience of large system and application first line support and supporting/delegating for senior application managers
Skills
Essential
- Experience of working under pressure particularly with end-users at all levels of seniority.
Skills
Essential
- Ability to exercise and manage own work effectively, independently and pragmatically to achieve and prioritise objectives, deadlines and solutions despite obstacles, working within the demands of the user environment
Knowledge
Desirable
- Experience of identifying problems and inconsistencies within the complexity of the application
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
