Job summary
Outpatients are looking for a Deputy General Manager to support the General Manager in the delivery of operational services across Outpatients. The Deputy General Manager will assist the General Manager and project management team by implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust key performance indicators (KPI's).
Main duties of the job
The successful candidate will contribute to the delivery of high quality, cost effective patient care within budget constraints. They will provide professional leadership to enable the services to respond effectively to the challenges it will face whilst providing efficient clinical and operational services.
The successful candidate will have at least five years' experience of working in a busy clinical or administrative environment and have managerial experience within a clinical or administrative setting, with a clear understanding of the health economy nationally and locally.
About us
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day."
NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has producedCOVID-19 vaccine communication materials.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Skills and Experience
Essential
- At least five years' managerial experience of working in a busy clinical or administrative environment.
- Experience of managing a budget and business planning in a complex organizational environment
- Previous experience in setting service standards and of quality and performance management
- Experience of recruiting, supervising and leading a team
- Ability to lead on the development and delivery of projects. Project management experience
- Competent IT skills, ability to deliver high quality word/excel documents and presentations. Good analytical skills
- Ability to negotiate and persuade. Diplomacy and tact.
- High-level communication skills - verbal and written. High levels of presentation skills.
- Critical appraisal skills.
Desirable
- Knowledge or previous experience of working in NHS
- Workforce development and skill mix experience
- Experience of budget management and managing PTLs
- Business case production
- Able to recognise the signs of stress and develop coping strategies in self and others
- Able to provide peer support/supervision to colleagues
- Experience in a customer facing role
Qualifications and Training
Essential
- Educated to masters level or equivalent experience Postgraduate qualification in Management.
- Postgraduate qualification in Management
Desirable
- Evidence of Nationally accredited Leadership and Management Training
Governance
Essential
- Continuous quality improvement Resolving user concerns effectively
- Experience of dealing with issues that are governed by legislation
Personal / professional attributes
Essential
- Current understanding of the key issues facing the NHS both locally and Nationally
- Demonstrates excellent interpersonal skills with all levels of staff. Effective management, leadership and team working skills.
- Good time management skills, ability to work unsupervised.
- Ability to work collaboratively and flexibly, motivate self and others.
Desirable
- Experience of representing service at Department level
Other
Essential
- To be aware of and adhere to the Trust's Vision, Mission and Values
Person Specification
Skills and Experience
Essential
- At least five years' managerial experience of working in a busy clinical or administrative environment.
- Experience of managing a budget and business planning in a complex organizational environment
- Previous experience in setting service standards and of quality and performance management
- Experience of recruiting, supervising and leading a team
- Ability to lead on the development and delivery of projects. Project management experience
- Competent IT skills, ability to deliver high quality word/excel documents and presentations. Good analytical skills
- Ability to negotiate and persuade. Diplomacy and tact.
- High-level communication skills - verbal and written. High levels of presentation skills.
- Critical appraisal skills.
Desirable
- Knowledge or previous experience of working in NHS
- Workforce development and skill mix experience
- Experience of budget management and managing PTLs
- Business case production
- Able to recognise the signs of stress and develop coping strategies in self and others
- Able to provide peer support/supervision to colleagues
- Experience in a customer facing role
Qualifications and Training
Essential
- Educated to masters level or equivalent experience Postgraduate qualification in Management.
- Postgraduate qualification in Management
Desirable
- Evidence of Nationally accredited Leadership and Management Training
Governance
Essential
- Continuous quality improvement Resolving user concerns effectively
- Experience of dealing with issues that are governed by legislation
Personal / professional attributes
Essential
- Current understanding of the key issues facing the NHS both locally and Nationally
- Demonstrates excellent interpersonal skills with all levels of staff. Effective management, leadership and team working skills.
- Good time management skills, ability to work unsupervised.
- Ability to work collaboratively and flexibly, motivate self and others.
Desirable
- Experience of representing service at Department level
Other
Essential
- To be aware of and adhere to the Trust's Vision, Mission and Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
