Endoscopy Co-ordinator

Job summary

Responsible for waiting list management and booking Endoscopy procedure appointments.

Be knowledgeable of patient pathways and waiting times to be able to manage capacity effectively.

Demonstrate efficient and effective communication skills liaising with a multi-disciplinary team.

Manage face-to-face, telephone and email queries in a polite, courteous manner.

Provide information and guidance about Endoscopy appointments and waiting list queries to patients, relatives and other internal stakeholders.

Undertake mandatory training and any other training which is deemed necessary to ensure compliance. This includes the training of new staff.

The successful candidate will be required to accurately process patient referrals ensuring precise data entry on the relevant computer systems (Allscripts, Solus and Sunrise) in a timely, efficient manner.

Undertake validation tasks which require the ability to problem solve to resolve issues or delays.

Record and update when necessary patient details in line with the Trust's policies and procedures.

Undertake any other administration duties.

The role will require participation in a shift rotation between 08.00-20.00 Monday - Sunday.

Main duties of the job

You will be responsible for scheduling patient appointments via telephone as well as letter to ensure attendance.

Inputting and recording data on Allscripts, Solus, WASP, EDN/EPR, Cito, Sunrise, Theatreman as well as the Microsoft Office systems.

Demonstrate efficient and effective communication skills liaising with a patients, visitors and the wider multi-disciplinary team.

Reception cover will be required

Waiting list management

Scheduling/rescheduling patient appointments

Referral management

Managing incoming communications

Validation

About us

The Endoscopy Department are looking for an enthusiastic, dynamic, highly motivated, hardworking individual to join a busy, friendly and dedicated team.

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.